Housekeeping Manager

Excel Hotel Group•Bakersfield, CA

About The Position

The Housekeeping Manager assists the General Manager in supervising housekeeping and laundry operations. The role ensures product quality standards are met and guests receive optimum service in line with hotel and company business objectives. The position also uses property management software to monitor room status, update occupancy data, track lost-and-found logs, and manage employee shift rotation, while coordinating with other departments and briefing staff.

Requirements

1–3 years of housekeeping or janitorial experience.
Ability to stand and walk for 8 hours in a day.
Ability to lift, push, and pull up to 50 lbs.
Ability to follow verbal directions and complete assigned tasks on schedule.
Fluent verbal and written communication skills.

Nice To Haves

1–2 years of supervisory experience.

Responsibilities

Schedule room-cleaning assignments to ensure proper coverage.
Train employees and ensure they have the tools and equipment needed to perform their duties.
Monitor employee performance and recommend disciplinary action when needed.
Inspect assigned rooms, suites, and public areas to ensure furnishings, equipment, and linens are clean and in good repair.
Inform employees of deficiencies and instruct them on the correct procedures.
Respond to guest complaints and special requests, taking appropriate corrective action to achieve guest satisfaction.
Notify management when supplies or equipment fall below par levels and order supplies.
Use property management software to monitor room statuses, update occupancy data, track lost-and-found logs, and manage employee shift rotation.
Coordinate with other facility departments, address customer complaints, and brief staff.