Executive Housekeeping Manager

Choctaw Nation of Oklahoma • Durant, OK

66d • Onsite

About The Position

Choctaw Casino & Resort - Durant is seeking an Executive Housekeeping Manager to lead their team and ensure exceptional guest experiences. This role involves championing cleanliness standards, building and mentoring the housekeeping and laundry teams, and overseeing operational success. The ideal candidate will be passionate about creating environments where guests and employees thrive, driving operational excellence, and maintaining the high standards of the resort.

Requirements

• Associate's degree in hospitality or related field. Five (5) years previous housekeeping experience at a property with 400 rooms will be considered in lieu of education.
• Three (3) years of leadership experience within housekeeping operations.
• General maintenance knowledge and experience.
• Proven ability to motivate teams and manage multiple priorities.
• Prior general maintenance experience
• Ability to perform job tasks of team members
• Three (3) years housekeeping management experience

Responsibilities

• Champion AAA Four Diamond cleanliness standards.
• Build, mentor, and develop housekeeping and laundry team members.
• Ensure guest rooms and hotel facilities remain clean, organized, and guest-ready.
• Monitor departmental performance and implement continuous improvement initiatives.
• Oversee inventory management and purchasing.
• Manage budgets and maintain cost-effective operations.
• Handle facility issues, guest concerns, and operational challenges with confidence and professionalism.
• Create and implement procedures that support efficiency and exceptional service.
• Enforce and uphold AAA 4 Diamond cleanliness standards for all hotel sites.
• Promote teamwork and inclusiveness, inspect quality of work for the housekeeping/laundry staff and oversee performance management.
• Establish an organized, well implemented work detail for cleanliness throughout hotel rooms to ensure guests receive a clean environment.
• Manage inventory and security of supplies for the housekeeping, maintenance, and laundry departments.
• Research vendors and negotiate prices to obtain cost-efficient supply replenishment.
• Maintain budget guidelines of hotel housekeeping and laundry departments and review invoices to ensure accurate pricing and items received.
• Respond and resolve emergency facility issues involving safety and security.
• Develop and implement procedures for the housekeeping/laundry departments.
• Resolve customer, employee and management issues.
• Perform other tasks as may be assigned.

Benefits

• Opportunity to lead within one of the region's premier casino resort destinations.
• Collaborative and supportive leadership environment.
• Career advancement opportunities.
• Meaningful impact on the guest experience every day.
• Join a team where excellence is recognized, leadership is valued, and hospitality is celebrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree