Executive Housekeeper/Housekeeping Manager

Peregrine Hospitality•Tuscaloosa, AL

About The Position

The Housekeeping Manager oversees daily housekeeping and laundry operations and is responsible for delivering a high-quality housekeeping product and seamless guest experience. The manager ensures guest rooms, hallways, and public spaces meet or exceed brand service standards, manages departmental budgets and costs, and leads the recruitment, development, and performance of housekeeping and laundry associates. The role collaborates with other hotel departments and follows hotel policies, service procedures, safety and security procedures, and 4 Keys service standards. Flexible scheduled shifts based on business needs are required.

Requirements

High school diploma or GED equivalence.
Similar experience in a leadership role.
Strong leadership skills and ability to apply them in a dynamic environment.
Ability to participate in establishing departmental goals and objectives.
Strategic planning skills, including the ability to translate financial concepts into actionable business strategies and tactics.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to align with the hotel's mission, vision, and goals.
Ability to prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy.
Effective communication in the primary workplace language, with strong follow-up and organizational skills.
Ability to work under pressure and in challenging conditions, exercise good judgment, follow directions, resolve problems, and collaborate as part of a team.
Ability to work flexible scheduled shifts based on business needs.
Ability to lift and/or carry up to 50 pounds; stand and walk for extended periods; and bend, twist, push, pull, stoop, and kneel.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal in-person and phone conversations.

Nice To Haves

Hotel experience.

Responsibilities

Oversee housekeeping operations, ensuring guest rooms, hallways, and public spaces meet or exceed brand service standards.
Train and develop housekeeping and laundry associates on cleanliness standards, technical skills, standard operating procedures, and safety protocols.
Inspect assigned guest rooms and public areas daily for cleanliness and presentation.
Manage departmental budgets and expenses, including labor, supplies, equipment, and inventory controls.
Monitor and control labor, supply, and equipment costs within the housekeeping department.
Recruit, select, and retain housekeeping team members, carrying out supervisory responsibilities in accordance with hotel policies.
Conduct employee performance reviews, provide feedback, and facilitate ongoing training and development.
Ensure associates have the supplies, equipment, tools, and uniforms needed to perform their duties.
Collaborate with hotel departments to support effective communication and efficient resort operations.
Assist in staff meetings, oversee assigned projects, and complete other tasks as directed by hotel management.
Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
Perform additional duties as assigned by management.