Executive Housekeeping Manager

Springwood Hospitality•Camp Hill, PA

About The Position

The Executive Housekeeper oversees all hotel cleaning operations, including guest rooms and common areas, ensuring they meet or exceed hotel, brand, and company standards. The role manages housekeeping programs and procedures, room cleaning and preparation, and laundry operations. It also recruits, trains, schedules, motivates, and evaluates associates; monitors labor and budgets; supports other departments; and addresses guest feedback professionally. The position is responsible for maintaining safety practices and securing hotel equipment, keys, and supplies.

Responsibilities

Oversee hotel cleaning operations for guest rooms and common areas, ensuring hotel, brand, and company standards are met or exceeded.
Ensure departmental procedures are followed for brand programs and execute programs to achieve and exceed goals.
Ensure Room Attendants/Housekeepers clean and prepare guest rooms to Springwood Hospitality and brand standards, including minutes-per-occupied-room standards.
Assist the laundry department by retrieving soiled linen, sorting loads, using industrial washers, dryers, and pressers, folding clean linen, and distributing it to storage closets or carts.
Recruit and select associates suited to the hotel's needs.
Train and orient new associates and provide ongoing training.
Schedule associates according to company operating guidelines and adjust schedules based on labor forecasts and required parameters.
Develop, motivate, and guide Housekeeping associates to deliver excellent guest service.
Ensure associates have the tools and supplies needed to perform their work.
Hold departmental meetings at least monthly.
Conduct performance appraisals in a timely manner.
Follow job safety policies and report incidents or hazards to the direct supervisor.
Participate in the budget process and operate within budget guidelines while maintaining quality.
Provide operational support to other departments in relation to housekeeping.
Handle guest concerns, compliments, and suggestions professionally.
Maintain custody of equipment, keys, and supplies to protect hotel property.
Maintain a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.
Assist associates and other departments to support the overall performance of the department and hotel.