Executive Housekeeping Manager

SpringHill Suites by Marriott (Springwood Hospitality)•Camp Hill, PA

9d•$52,000 - $56,000

About The Position

The Executive Housekeeper oversees all hotel cleaning operations, including guest rooms and common areas, ensuring they meet or exceed hotel, brand, and company standards. The role supervises housekeeping procedures and brand programs, supports laundry operations, and manages staffing, training, scheduling, performance, supplies, budgets, and guest concerns. The position also provides operational support to other hotel departments and helps maintain the overall performance of the department and hotel.

Responsibilities

Oversee cleaning operations for guest rooms and common areas to meet or exceed hotel, brand, and company standards.
Ensure departmental procedures are followed for brand programs and execute programs to achieve or exceed goals.
Ensure room attendants and housekeepers clean and prepare guest rooms according to Springwood Hospitality and brand standards, including minutes per occupied room.
Assist the laundry department by retrieving soiled linen, sorting laundry into appropriate loads, using industrial washers, dryers, and pressers, and folding and distributing clean linen.
Recruit and select associates suited to the hotel's needs.
Provide training and proper orientation for new and current associates.
Schedule associates according to company operating guidelines and adjust schedules based on labor forecasts and required parameters.
Develop, motivate, orient, and direct housekeeping associates to deliver excellent guest service.
Ensure associates have the tools and supplies needed to perform their work.
Hold departmental meetings at least monthly.
Conduct performance appraisals in a timely manner.
Follow job safety policies and report incidents or hazards to the direct supervisor.
Participate in the budget process and operate within budget guidelines while maintaining quality.
Provide operational support to other departments in relation to housekeeping.
Handle guest concerns, compliments, and suggestions professionally.
Maintain custody of equipment, keys, and supplies to protect hotel property.
Maintain a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.
Assist other associates and departments to support the overall performance of the department and hotel.