House Manager Jobs

About The Position

Requirements

• Previous hospitality experience.
• Basic computer proficiency.
• Positive attitude and ability to work well under pressure in a fast-paced environment.
• Ability to work in a team environment.
• Ability to communicate effectively in English.
• Professional appearance and demeanor.
• Ability to multitask and work in a fast-paced environment.

Nice To Haves

• Supervisory experience.

Responsibilities

• Deliver exceptional hospitality to residents and guests, greet residents by name, resolve concerns professionally, and ensure satisfaction throughout meal periods.
• Oversee breakfast, lunch, Happy Hour, and dinner service.
• Coordinate service with the Culinary Director and kitchen team.
• Manage seating, reservations, dining-room flow, and the readiness and stocking of front-of-house stations.
• Ensure front-of-house servers receive training and comply with service requirements.
• Oversee Happy Hour and beverage service, including responsible service of beer, wine, and cocktails.
• Maintain beverage stations, glassware, garnishes, and bar supplies, and monitor resident satisfaction during Happy Hour.
• Lead dinner service from opening through closing, ensuring timely food delivery and accurate orders.
• Monitor residents’ dietary restrictions and preferences and complete dining-room reset and closing duties.
• Onboard and train front-of-house team members, conduct performance coaching, and supervise staff.
• Monitor labor costs and staffing levels, support monthly front-of-house shift schedules, and hold team members accountable to service standards.
• Partner with the Executive Culinary Director to improve resident satisfaction and dining programs.
• Analyze resident feedback and implement service improvements.
• Conduct pre-shift meetings and employee training.
• Coordinate and oversee front-of-house service for community events, holiday celebrations, marketing events, and private resident functions.
• Maintain sanitation, safety, and health department compliance.
• Monitor front-of-house inventory, including coffee, alcohol, china, glassware, linens, and supplies.
• Ensure point-of-sale requirements are met and front-of-house processes and systems are in place as the community grows.

Benefits

• Competitive wage of $22.00–$26.00.
• Medical, dental, and vision benefits.
• Generous paid time off program.
• Holidays.
• 401(k).
• Opportunities for advancement at a growing company.
• Company-sponsored training, tuition reimbursement, and other learning opportunities.