Front of House Manager

Five Guys RMR 5 Joint Venture, LLC•Las Vegas, NV

16h•Onsite

About The Position

We are looking for a Front of House Manager who leads by example and takes pride in developing a winning team. Our commitment to exceptional service, cleanliness, teamwork, and fresh, quality food sets us apart. Most importantly, our guests are our priority, and the Front of House Manager plays a key role in making sure every guest leaves with a great experience. As the Front of House Manager, you'll take ownership of the guest-facing side of the restaurant while working closely with the management team to deliver excellent operational results.

Requirements

Restaurant leadership or supervisory experience preferred
Fast-casual or high-volume restaurant experience strongly preferred
Strong commitment to customer service and hospitality
Hands-on leadership style with the ability to coach, teach, and motivate a team
Positive, friendly, and upbeat demeanor
Strong communication and interpersonal skills
Excellent teamwork and problem-solving abilities
High sense of urgency and integrity
Strong attention to cleanliness and restaurant standards
Comfortable working in a fast-paced environment
Ability to remain organized and composed during high-volume periods
Desire for personal and professional growth
ServSafe certification preferred or ability to obtain certification

Responsibilities

Lead, coach, train, and motivate Front of House team members
Create a welcoming, friendly, and efficient experience for every guest
Maintain high standards for customer service, hospitality, cleanliness, and restaurant appearance
Lead by example and remain actively involved in daily restaurant operations
Manage the flow of the Front of House during busy periods to maintain speed and quality of service
Ensure team members are properly positioned and prepared for each shift
Address guest questions and concerns professionally and resolve issues quickly
Hold team members accountable to restaurant standards and expectations
Assist with training and development of new and existing employees
Promote teamwork and strong communication between Front of House and Back of House teams
Help maintain proper staffing and support scheduling needs
Monitor labor and other controllable costs as assigned
Assist with opening and closing procedures
Ensure food safety, sanitation, and cleanliness standards are consistently followed
Identify opportunities to improve the guest experience and grow the business
Support community engagement, promotions, fundraisers, and other local restaurant initiatives
Work alongside the General Manager and management team to achieve restaurant goals