Front of House Manager

Topgolf•Des Moines, IA

About The Position

The Front of House Manager leads the guest-facing team in delivering high-quality service and hospitality. The role coaches team members, drives guest satisfaction, and ensures guest areas are staffed, functioning efficiently, and providing an exceptional experience. The guest experience is the primary focus. The manager handles operational responsibilities such as opening and closing, managing assigned shifts, hiring, scheduling, and supporting team development. The role uses business metrics and guest feedback to improve performance, maximize revenue and profit within the area of responsibility, and support ordering, inventory, and facilities needs as assigned. This position requires a flexible schedule that includes evenings, weekends, and holidays, as well as extended hours during peak periods, special events, and high-volume seasons.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Ability to obtain licenses and certifications required for the location.
Must be at least 21 years old where required by state or local law.
Ability to work a flexible schedule including evenings, weekends, and holidays, and extended hours during peak periods, special events, and high-volume seasons.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on one's feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently throughout the workday in a fast-paced venue.
Ability to work outdoors for extended periods in varying weather, including heat, cold, and inclement weather.
Ability to communicate clearly in environments with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.

Responsibilities

Set the daily standard for front-of-house service and hospitality.
Remain visible on the floor and interact with guests to assess and improve their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are fully staffed and functioning efficiently.
Supervise front-of-house team members and coach them in the moment.
Drive team member engagement and foster a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up to ensure they are completed.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to drive performance improvements.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.
Gather guest satisfaction input and take action on findings.
Hold team members accountable for meeting and exceeding guest expectations.
Communicate goals, roles, and expectations clearly, and adjust communication to guests, team members, and leadership.
Maintain team focus, urgency, and operational standards during high-volume and challenging periods.