Front of House Manager
About The Position
The Front of House Manager leads the guest-facing team in delivering best-in-class service and hospitality. The role coaches team members, drives guest satisfaction, and ensures that all venue areas are staffed, functioning, and providing an exceptional experience. The guest experience is the priority. The manager also handles general operations, including opening and closing, shift management, hiring, scheduling, and supporting team development. The position is in a high-energy, guest-facing venue and requires a flexible schedule that includes evenings, weekends, and holidays, as well as extended hours during peak periods, special events, and high-volume seasons. Topgolf describes its venues as high-energy, high-volume environments combining golf, food and beverage, events, and entertainment. The role includes leading the team in accordance with the company’s values of Fun, One Team, Excellence, Courage, and Caring.
Requirements
- At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
- High school diploma or equivalent.
- Ability to obtain required licenses and certifications for the location.
- Must be at least 21 years old where required by state or local law.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, and extended hours during peak periods, special events, and high-volume seasons.
- Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
- Ability to remain on feet and in motion for extended periods, including standing, walking, and navigating stairs.
- Ability to perform physical tasks consistently throughout the workday in a fast-paced venue environment.
- Ability to work outdoors for extended periods in varying weather, including heat, cold, and inclement weather.
- Ability to communicate clearly in a venue environment with moderate to high background noise.
- Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.
Responsibilities
- Set daily service and hospitality standards across the front of house.
- Remain visible on the floor and interact with guests to assess and improve their experience.
- Uphold operating procedures and guest safety and satisfaction standards.
- Ensure guest areas are fully staffed and functioning efficiently.
- Supervise front of house team members and coach them in the moment.
- Promote team member engagement and a culture of care and accountability.
- Support hiring, scheduling, onboarding, and ongoing team development.
- Delegate tasks clearly and follow up to ensure completion.
- Execute opening and closing procedures and manage assigned shifts.
- Use business metrics and guest feedback to improve performance.
- Maximize revenue and profit within the area of responsibility.
- Support ordering, inventory management, and facilities needs as assigned.
- Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
- Maintain compliance with health, safety, and operational standards.
- Promote a positive, high-energy work environment that reflects the Topgolf brand.
Benefits
- Free play and half-price food.
- Health insurance, for eligible team members.
- Dental insurance, for eligible team members.
- Vision insurance, for eligible team members.
- 401(k) team member match, for eligible team members.
- Free mental well-being platform.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
