Help Desk Jobs

About The Position

Requirements

• 3+ years of experience in help desk, desktop support, technical support, or a similar IT support role preferred.
• Experience providing Level 2 or other advanced end-user technical support.
• Strong working knowledge of Windows operating systems and Microsoft 365.
• Working knowledge of Active Directory and/or Microsoft Entra ID (Azure AD).
• Experience with user provisioning, access management, permissions, and account administration.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and general network troubleshooting.
• Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
• Experience using help desk or ticketing systems.
• Ability to independently investigate technical issues and determine when escalation is needed.
• Strong communication, customer-service, organization, and problem-solving skills.
• Ability to explain technical information clearly to users with varying levels of technical experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to confidentiality and information security.

Nice To Haves

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• CompTIA A+, Network+, Security+, Microsoft, or similar IT certifications.
• Experience supporting employees across multiple locations.
• Experience with endpoint management, cybersecurity tools, and remote-support applications.
• Experience in healthcare, staffing, home care, franchising, or another multi-location organization.

Responsibilities

• Provide Level 2 and Level 3 technical support to internal employees and authorized business users.
• Troubleshoot escalated hardware, software, Microsoft 365, endpoint, connectivity, VPN, and user-access issues.
• Support Windows desktops and laptops, printers, mobile devices, peripherals, and approved software.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
• Administer user accounts, passwords, permissions, and access through Active Directory and/or Microsoft Entra ID (Azure AD).
• Support employee onboarding and offboarding by provisioning and deprovisioning accounts, equipment, applications, email, and system access.
• Troubleshoot common network and remote-access issues, including Wi-Fi, TCP/IP, DNS, DHCP, and VPN connectivity.
• Monitor help desk tickets and escalated requests to ensure timely, well-documented resolution.
• Coordinate with internal stakeholders and approved vendors to resolve infrastructure, application, security, or network-related issues.
• Maintain accurate technical documentation, including troubleshooting steps, resolutions, procedures, and recurring issues.
• Assist with IT asset inventory, device records, software licensing, subscriptions, hardware replacements, deployments, upgrades, and other technology projects.
• Follow all company cybersecurity, confidentiality, information-security, and data-protection requirements.
• Perform other related IT duties as assigned.

Benefits

• 401(k) and company matching
• Medical, dental, vision, and life insurance
• Paid time off
• Retirement savings opportunities
• Additional employee programs, subject to plan terms and company policies