Prism Trainer/Help Desk Specialist

Verdantas•Washington, DC

56d•$100,000 - $120,000•Hybrid

About The Position

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future. Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world. Ready to shape the future of resilient communities?

Requirements

Must have excellent written and verbal communication skills.
Must have (minimum 3 years) experience with the Unison PRISM application
Must have the ability to quickly learn and grasp the functionality of the Agency-specific procurement application system and Ticket System
Must be able to diagnose and resolve PRISM issues through conversation with the end users

Nice To Haves

Experience with Version 7.4 PRISM is preferred.
Minimum 3 years of experience in providing user training in PRISM is preferred

Responsibilities

As a member of the Help Desk Team, you will be the primary interface for the Federal Agency’s end users of the Agency-specific procurement/acquisition system.
Need to quickly grasp and learn the system and interface effectively with the end user community.
Be responsible for ensuring that 100% of all user generated issues, change/enhancement requests, and usage questions are logged into the ticket tracking system and resolved in a timely manner.
Develop training materials, including user manuals, job aids, and training modules, to support the effective use of PRISM.
Deliver engaging and interactive training sessions to end-users, both in-person and virtually, covering various PRISM functionalities and modules.