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Help Desk Technician II

Automated Business Products Co•Centennial, CO
•$55,000 - $65,000•Onsite
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About The Position

Automated Business Technologies is a professional technology business in Centennial, CO. We are professional, innovative, customer-centric and our goal is to provide expert IT support for client networks and IT systems. Our work environment includes a modern office setting, is team-oriented, and offers growth opportunities.

Requirements

  • Proven experience in configuring and troubleshooting network, server, and desktop environments.
  • Strong knowledge of network and computer hardware, operating systems, and software applications.
  • Deep understanding of computer networking concepts, including TCP/IP, DNS, DHCP, and LAN/WAN technologies.
  • Highly experienced with Active Directory, GPOs, and user account management.
  • Ability to communicate technical information effectively to non-technical users.
  • Strong problem-solving skills and the ability to analyze complex issues.
  • MSP/Help Desk Experience is a must.
  • Help desk: 5 years (Required)
  • Windows: 5 years (Required)

Nice To Haves

  • Certifications such as CCNP, CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
  • Experience with Meraki networking equipment is a plus.
  • Linux knowledge is a plus but not required.

Responsibilities

  • Provide expert technical support and troubleshooting for networks, servers, computer systems, software, and hardware.
  • Install, configure, and maintain IT systems, operating systems and software applications.
  • Work with key client contacts to support their individual networks and software systems.
  • Respond to user inquiries and provide timely resolution to technical issues.
  • Conduct network administration tasks, including LAN/WAN/SDWAN setup and troubleshooting.
  • Analyze client system logs/reports and identify potential issues or areas for improvement.
  • Collaborate with other IT team members to implement and support IT projects.
  • Ensure compliance with company policies and procedures related to IT security.

Benefits

  • health insurance
  • retirement plans
  • flexible paid time off
  • professional development opportunities
  • 401(k)
  • Dental insurance
  • Life insurance
  • Paid time off
  • Professional development assistance

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

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