IT Support Technician (Help Desk)

Votaw Precision Technologies LLC•New Orleans, LA

11h•$24 - $28•Onsite

About The Position

Vivace is an innovative aerospace and defense engineering and manufacturing company. The IT Support Technician is the local point of contact for employees across production, engineering, and administration, providing day-to-day technical support, endpoint management, and hands-on assistance across shifts. The role ensures reliable user and shop-floor technology while escalating infrastructure and security matters to the platform team. This position operates within a precision manufacturing environment supporting the production of mission-critical aerospace and defense components. Success requires a high sense of urgency, attention to detail, proactive problem-solving, and the ability to coordinate effectively across multiple departments to ensure uninterrupted manufacturing operations and customer delivery commitments.

Requirements

2+ years in a help desk / desktop support role.
Solid Windows, Microsoft 365, and endpoint troubleshooting skills.
Strong customer-service orientation; comfortable supporting a manufacturing floor across shifts.
Ability to work on-site in Santa Fe Springs, CA.
Ability to work safely in a manufacturing environment, including walking the production floor, climbing stairs or ladders, occasionally lifting up to 25 pounds, and wearing required personal protective equipment (PPE).
This position requires the use of information or access to hardware subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons as defined by ITAR.
Able to obtain and maintain a U.S. security clearance.

Nice To Haves

Experience in a manufacturing, aerospace, or regulated environment.
Familiarity with Microsoft GCC High, Intune, or Active Directory/Entra.
Exposure to shop-floor / MES data-collection systems.
CompTIA A+ or similar certification.

Responsibilities

First-line IT support across shifts — hardware, software, accounts, shop-floor terminals, printing, and connectivity.
Endpoint management — imaging, deployment, patching, and lifecycle in line with platform security baselines.
Hands-and-eyes support supporting shop-floor data-collection devices and terminals in partnership with the platform team.
User account and access support (with proper approvals) via the platform identity system.
Adherence to security policy in a CMMC L2 / ITAR environment — device compliance, removable-media rules, and reporting concerns.
Meet IT support response and resolution SLAs across all shifts.
Minimize production and engineering downtime caused by IT issues.
Maintain 95%+ endpoint compliance with security and patching standards.
Maintain CMMC Level 2 / ITAR compliance and timely incident reporting.
Ensure accurate account, access, and asset management.
Maintain strong user satisfaction and escalation quality.