IT Help Desk Specialist

IXL Learning • San Mateo, CA

2d • $28 - $33 • Onsite

About The Position

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team.
This is a full-time position in our San Mateo, CA, headquarters office. The work schedule for this role is Monday-Friday in the office.

Requirements

• Bachelor’s degree in computer information systems or a related field
• 3-5 years of experience in help desk support
• Experience managing conference rooms and A/V equipment
• Excellent written and spoken communication skills
• Strong ability to prioritize tasks, use resources wisely, and drive process improvement
• Customer-centric attitude with a strong passion for helping others
• Passion for improving education through technology!

Responsibilities

• Provide advanced technical support and mentorship to help desk specialists
• Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
• Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
• Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems
• Enhance documentation for processes, training, and internal resources
• Contribute to the technology integration of mergers and acquisitions across several business units

Benefits

• health_insurance
• dental_insurance
• vision_insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level