Associate IT Help Desk Specialist
IXL Learning•San Mateo, CA
•$25 - $28•Onsite
About The Position
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Associate to join our growing team. In this role, you'll provide timely and professional technical support to our IXL’ers in our San Mateo, CA office. Your enthusiasm, problem-solving skills, and dedication to customer service will help us maintain smooth operations and ensure our team can work efficiently and effectively. This is a full-time position in our San Mateo, CA, headquarters office. The work schedule for this role is Monday-Friday in the office.
Requirements
- Bachelor’s degree required
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Customer-centric attitude with a strong passion for helping others
- Detail-oriented and exceptionally organized
- Passion for improving education through technology!
Nice To Haves
- Some experience in a customer-facing role in a corporate setting is preferred
Responsibilities
- Provide timely, professional, and effective technical assistance to our employees
- Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms
- Efficiently research and resolve support tickets involving hardware, software, and malware
- Assist in administering Google Workspace, Vonage phone system, Entra ID, and other key office-wide systems
- Develop and maintain clear documentation for processes, training, and internal resources
Benefits
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
