Help Desk Technician Apprentice
About The Position
Kalmer Solutions is looking for a skilled Help Desk Technician to join their dynamic team! As a Help Desk Technician at Kalmer Solutions, you’ll be at the forefront of assisting their valued clients by addressing their technical inquiries and resolving hardware and software issues. This role offers a chance to work with diverse clients, tackle interesting challenges, and provide fast, effective solutions in a fast-paced environment. This is an apprenticeship, which is a full-time position with a focus on learning. During the first year of employment, apprentices are guaranteed formal training, a mentor, and a pay raise. Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT.
Requirements
- Strong troubleshooting and technical problem-solving abilities
- Excellent communication and customer service skills
- Familiarity with various operating systems and software applications
- Ability to multitask and thrive under pressure
Nice To Haves
- You are encouraged to apply even if your experience doesn't precisely match the job description.
Responsibilities
- Take Calls from End-Users and Provide Support
- Windows Workstation Support
- Windows Server Environment Support
- Network Support
- Time entry and tracking
- Client information and documentation
- Create and interpret technical documentation
Benefits
- Competitive salary and benefits package
- Kalmer Solutions pays 100% of employee's medical insurance cost
- Options for a Simple IRA retirement account with 3% employer contribution match
- Opportunities for professional growth and career advancement
- A collaborative, supportive work environment
- Exposure to exciting projects and cutting-edge technology
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
