Help Desk Technician

Lakeshirts•Detroit Lakes, MN

4d•Onsite

About The Position

Lakeshirts is seeking a proactive, customer-focused, entry-level IT Help Desk Technician to provide first-level technical support to employees across the organization. The technician will troubleshoot hardware, software, Microsoft 365, device, and connectivity issues while gaining hands-on experience supporting business technology systems alongside an experienced IT team in a fast-paced manufacturing environment. The position is onsite in Detroit Lakes, Minnesota, with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule and pay of $22.00–$25.00 per hour, based on experience. Travel to other company facilities and participation in a rotating after-hours and weekend on-call schedule are required as needed. The role involves supporting employees through phone, email, a ticketing system, and in-person assistance. It includes preparing and deploying equipment, supporting employee onboarding and offboarding, maintaining records and hardware inventory, following security policies, and communicating clearly with employees of varying technical skill levels. Lakeshirts describes its culture as creative, collaborative, fun, and focused on continuous improvement, community, and customer service. The company has over 1,000 team members and manufactures decorated garments and accessories for resort, licensed collegiate, and K–12 markets.

Requirements

Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
Basic understanding of networking concepts and Wi-Fi connectivity.
Strong organizational skills and the ability to prioritize multiple support requests.
Excellent written and verbal communication skills.
Positive attitude, strong customer-service mindset, and eagerness to learn.
Ability to work independently and collaboratively within a team environment.
Ability to lift up to 50 pounds and work in office, warehouse, and production environments.
Valid driver's license and reliable transportation.

Nice To Haves

Associate degree in Information Technology, Computer Science, or a related field preferred.
Previous Help Desk, Technical Support, Customer Service, or IT Support experience preferred but not required.
Familiarity with hardware diagnostics, device imaging, and workstation deployment preferred.
Familiarity with Active Directory and Microsoft Entra ID (formerly Azure AD) preferred.

Responsibilities

Provide Tier 1 technical support by phone, email, ticketing system, and in person.
Troubleshoot hardware, software, printer, workstation, laptop, mobile-device, and peripheral issues, escalating advanced issues to the appropriate IT team member.
Reset passwords, unlock accounts, and assist users with MFA and sign-in issues.
Install, configure, update, and support business software and Microsoft 365 applications.
Set up, image, and deploy workstations, laptops, and peripherals.
Assist with employee onboarding and offboarding, including account setup and removal, equipment setup and return, and technology orientation.
Perform basic network troubleshooting, including Wi-Fi and connectivity issues.
Recognize and report phishing and other security concerns, and follow company security policies.
Maintain accurate ticket notes and follow and help maintain the helpdesk knowledge base.
Track and maintain inventory of IT hardware and technology assets.
Use approved AI tools responsibly to research issues, learn new systems, and write documentation without sharing confidential company information.
Travel to other company facilities as needed for onsite support, equipment installations, and IT projects.
Participate in a rotating on-call schedule for after-hours and weekend support.
Communicate clearly and courteously with employees of all technical skill levels.