Temp Help Desk Assistant

ProFed Federal Credit Union•Fort Wayne, IN

58d•Onsite

About The Position

Primarily responsible as the first point of contact in providing technical support, solutions, and assistance to our credit union staff. Additionally responsible for providing support and assistance to the Information Technology department as needed. This is a temporary position through the end of March 2027.

Requirements

Well-organized, flexible, and highly motivated individual
Experience or interest in computer operations
Eager to learn
Ability for problem-solving with a commitment to detail
PC literate
Familiar with Microsoft products, including Office, Active Directory, and Exchange
Able to communicate clearly and effectively with co-workers
Able to prioritize help desk tickets based on the impact to users and the credit union
Clear and effective communication abilities
Able to view a terminal screen and operate a computer keyboard
Able to perform moderate to heavy lifting
Able to sit and stand for prolonged periods
Ability to travel is required

Responsibilities

Provide technical support, solutions, and assistance to credit union staff
Diagnose and resolve basic technical issues
Manage, update, and respond to Help Desk tickets as skills and experience allow
Ensure that help desk tickets are promptly prioritized and assigned to appropriate staff
Answer Help Desk phone calls
Resolve user issues with printers/PCs/logins; escalate as needed to Network Staff
Create, modify, and remove user access to various systems
Setup new user equipment as needed
Document all work utilizing help desk tickets, logs, and checklists
Update procedures as needed
Assist network staff as needed
Alert supervisor to any ticket or issue that may impact the security of any credit union systems or users
Additional duties as assigned