HELP DESK REP/OPERATOR - SAHARA LAKES (FULL-TIME)
UHS•Las Vegas, NV
•Onsite
About The Position
Responsible for the day to day operation of the Valley Health System Help Desk. Answers and documents calls placed to the help desk, documents problem resolution, and strives for first-call resolution for customers relying on the VHS help desk.
Requirements
- Associates Degree in computer science or a related field or equivalent related work experience.
- Two to five years of basic desktop and network technical support in a help desk capacity
- Proficient in troubleshooting telephone and desktop equipment systems.
- Certified professional in computer maintenance and repair or equivalent work experience.
Nice To Haves
- Healthcare experience preferred.
Responsibilities
- Answers and documents calls placed to the help desk
- Documents problem resolution
- Strives for first-call resolution for customers relying on the VHS help desk
Benefits
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- Career opportunities within VHS and UHS Subsidies
- Challenging and rewarding work environment
- Comprehensive education and training center
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
