Help Desk Jobs

About The Position

Requirements

• Bachelor's Degree in Technical Field of study and 1+ years of relevant experience.
• Active Secret Clearance Required - U.S. citizenship required

Nice To Haves

• Strong knowledge of Windows Server 2019/2022 management.
• Basic knowledge of Linux administration.
• Understanding of Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Firewalls).
• Familiarity with Microsoft 365 administration and exposure to cloud platforms (Azure or AWS).
• Certifications: IAT Level II or higher, IAM Level I or higher, Microsoft Certified: Azure Fundamentals (a major plus).
• Strong analytical problem-solving skills, excellent verbal/written communication, and a proactive "security-first" mindset
• Experience with scripting (PowerShell) to automate manual tasks.
• Familiarity with containerization (Docker) or IaC tools (Ansible).
• Experience with ITSM ticketing systems (Jira, ServiceNow).

Responsibilities

• Assist in installing, configuring, and maintaining server software/hardware (Windows Server 2022/2025, Linux) and virtualized environments (VMware/Hyper-V).
• Manage user accounts, security groups, and permissions within Active Directory and Microsoft Entra ID.
• Provide Tier 2/3 technical support to employees, resolving issues escalated from the help desk.
• Monitor system health logs and security alerts, applying patches, and hardening systems in compliance with security protocols.
• Utilize PowerShell or Bash scripting to automate routine manual tasks (user provisioning, report generation).
• Maintain accurate documentation of network configurations, system procedures, and troubleshooting steps.
• Assist in monitoring daily backups and performing data restores to ensure data integrity.

Benefits

• competitive salaries
• comprehensive insurance options
• paid time off
• 401k
• flexible spending
• tuition reimbursement