IT Help Desk Specialist

Industrial Lighting Produ • Sanford, FL

24d • $20 - $25 • Onsite

About The Position

The IT Help Desk Specialist provides day-to-day technical support to ILLUMUS employees, troubleshooting hardware, software, system access, and connectivity issues. The role also supports Microsoft 365 and Microsoft Entra ID administration, employee onboarding and offboarding, user access, device provisioning, equipment lifecycle management, and routine IT support activities.

The specialist is a primary point of contact for employee technology support and works with employees, management, vendors, and other technology resources to maintain reliable and secure access to Company systems. The position is performed onsite at the Company's Sanford, Florida facility and primarily in an office and manufacturing environment, with support provided in different facility areas as needed. The employee is expected to comply with applicable Company safety requirements. Reasonable accommodations may be provided for qualified individuals with disabilities.

Requirements

• Hands-on experience providing IT help desk, desktop, or end-user technical support.
• Experience supporting Microsoft 365, Microsoft Entra ID, Active Directory, and Windows-based devices.
• Working knowledge of Microsoft Intune or a similar endpoint-management platform.
• Ability to troubleshoot hardware, software, network connectivity, authentication, and user-access issues.
• Familiarity with help desk ticketing systems and remote-support tools.
• Strong organizational, documentation, research, and problem-solving skills, with the ability to manage multiple priorities and provide timely follow-up.
• Ability to communicate technical information clearly and professionally to users with varying levels of technical knowledge.
• Ability to maintain confidentiality and appropriately handle sensitive Company and employee information.
• 1–3 years of relevant IT help desk, desktop support, or end-user technical support experience, or an equivalent combination of education, training, and experience.
• High school diploma or equivalent required.
• Familiarity with IT security and access-control practices.
• Ability to work onsite at the Company's Sanford, Florida facility during the established work schedule.
• Ability to operate a computer and other standard office and IT equipment for extended periods.
• Ability to position, connect, disconnect, install, and troubleshoot computers, monitors, printers, cables, and other end-user technology equipment.
• Ability to occasionally lift, carry, move, or position IT equipment consistent with the requirements of the position.
• Ability to communicate effectively through in-person, telephone, electronic, and virtual communication methods.

Nice To Haves

• Associate degree, technical diploma, or certification in Information Technology, Computer Science, or a related field.

Responsibilities

• Serve as a primary point of contact for employee support requests received through help desk tickets, email, remote support, and in-person requests.
• Troubleshoot hardware, software, operating system, network connectivity, authentication, and user-access issues.
• Support laptops, desktops, mobile devices, printers, label printers, tablets, and video-conferencing equipment.
• Prepare, image, configure, deploy, maintain, troubleshoot, repair, and recover laptops and other end-user devices.
• Install required software, security tools, updates, and approved user configurations.
• Maintain accurate inventory and assignment records for computers, mobile devices, peripherals, accessories, and temporary or loaner equipment.
• Coordinate equipment repairs, replacements, warranties, and vendor support when appropriate.
• Coordinate recovery of Company technology and equipment from departing employees.
• Document technical procedures, common troubleshooting solutions, and user-support activities.
• Identify recurring technical issues and assist with technology deployments, upgrades, security initiatives, and other assigned IT projects.
• Escalate complex technical, security, infrastructure, or application issues to the appropriate internal or external resource.
• Protect confidential, proprietary, employee, customer, and Company information accessed while performing job responsibilities.
• Create, modify, and disable user accounts in Microsoft 365, Microsoft Entra ID, Active Directory, and other assigned systems.
• Assign and maintain Microsoft 365 licenses, security groups, distribution lists, shared mailboxes, and approved application access.
• Support employee onboarding, transfers, role changes, and offboarding from a system-access perspective.
• Troubleshoot login, password, multifactor authentication, and account-access issues.
• Provide user support for Outlook, Teams, OneDrive, SharePoint, and other Microsoft 365 applications.
• Join and configure devices within Microsoft Entra ID and enroll devices in Microsoft Intune or other Company-approved endpoint-management platforms.
• Process authorized access requests and maintain user permissions in accordance with Company security policies and established approval procedures.
• Assist with routine Microsoft 365 administrative activities and escalate advanced administrative, infrastructure, or security matters when appropriate.
• Move throughout office and operational areas to provide onsite technical support and install or troubleshoot end-user technology equipment.
• Comply with applicable Company safety requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED