IT Help Desk Instructor- (Part-Time)

United Planning Organization•Washington, DC

1d•$30 - $35

About The Position

The United Planning Organization (UPO) Workforce Institute (WFI) is seeking an energetic and experienced individual to join their dynamic team as a part-time IT Help Desk Instructor. The ideal candidate must be a self-starter, able to work in a fast-paced, ever-changing work environment, a team player, and able to work independently with minimal supervision. This future employee will be expected to deliver a high level of customer support and service to both internal and external WFI customers. The final candidate will need to have the right complement of skills and personality.

Requirements

Bachelor’s degree in information technology or related field
Two (2) years of “hands-on” experience in the technology industry and tech support
Demonstrated experience teaching A+ curriculum or the equivalent to adults
Knowledge of current adult education methods and strategies including differentiated instruction, assessment, evaluation, and collaborative techniques and strategies that address closing the gap in student access and achievement regarding diversity
Excellent working knowledge of MS Office Suite (Word, Excel, Outlook and Power Point)
Ability to use/learn electronic time-keeping program
Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds

Nice To Haves

Master’s degree in information technology
Five (5) years of experience in the technology field
IT Fundamentals+ certification
CompTIA A+(220-1201) certification
CompTIA A+(220-1202) certification

Responsibilities

Provide students with the education and skills needed to obtain recognized information technology (IT) certifications.
Facilitate “real world” scenario training with hands-on IT education simulations that will be performed in the classroom.
Provide instruction in industry recognized operating systems, software and technology in preparation for nationally recognized certification examinations.
Design activities which will develop, captivate and stimulate student knowledge and comprehension of the information technology field.
Develop and deliver curriculum-based classroom and laboratory instruction.
Prepare lesson plans and communicate course and daily instructional objectives.
Utilize active learning strategies, technology, multimedia, and varied instructional methods to meet diverse student learning needs.
Maintain effective classroom management and a productive learning environment.
Develop and administer quizzes, examinations, and other assessments to evaluate student learning and prepare students for national or industry-recognized certification.
Maintain accurate records of student attendance, progress, performance, and training outcomes.
Provide academic advising, mentoring, and instructional support to students.
Promote critical thinking, problem-solving, and higher-order learning skills.
Conduct initial participant intake and assessments and assist with student recruitment activities.
Maintain relationships with employers and IT industry partners to ensure curriculum relevance and develop internship/work-based learning opportunities.
Maintain current knowledge of information technology, industry trends, certifications, and instructional practice.