IT Help Desk Instructor- (Part-Time)

United Planning Organization•Washington, DC

23h

About The Position

The United Planning Organization’s Workforce Institute seeks a part-time IT Help Desk Instructor to provide students with the education and skills needed to earn recognized information technology certifications. The instructor delivers curriculum-based classroom and laboratory instruction, including hands-on simulations and real-world scenarios, and prepares students for nationally recognized certification examinations. The role designs engaging activities that develop students’ IT knowledge and comprehension while supporting a diverse range of learning needs. The instructor prepares lesson plans and daily objectives; uses active learning strategies, technology, multimedia, and varied instructional methods; and maintains an effective, inclusive classroom. The position assesses student learning, keeps accurate records, advises and mentors students, and supports participant intake, assessment, recruitment, and enrollment. The instructor also maintains relationships with employers and IT industry partners to keep curriculum relevant and develop internship or work-based learning opportunities, while keeping current with IT developments, certifications, and instructional practices. This is a regular part-time evening position with a 20-to-25-hour workweek. The stated hourly range is $30.00–$35.00, commensurate with experience. The position is union-represented and classified as exempt. An offer is contingent on successfully completing applicable criminal background and/or FBI fingerprint checks and pre-employment drug screening.

Requirements

Bachelor’s degree in information technology or a related field.
Two years of hands-on experience in the technology industry and tech support.
CompTIA IT Fundamentals+ introduction and CompTIA A+ certifications (220-1201 and 220-1202).
Demonstrated experience teaching A+ curriculum or equivalent to adults.
Knowledge of current adult education methods and strategies, including differentiated instruction, assessment, evaluation, and collaborative techniques that address gaps in student access and achievement regarding diversity.
Ability to work sensitively and effectively with individuals from diverse educational, socioeconomic, and cultural backgrounds.
Ability to use or learn an electronic timekeeping program.

Nice To Haves

Excellent working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

Provide education and skills training to prepare students for recognized IT certifications.
Facilitate hands-on IT simulations and real-world scenario training in the classroom.
Teach industry-recognized operating systems, software, and technology to prepare students for certification examinations.
Develop and deliver curriculum-based classroom and laboratory instruction.
Prepare lesson plans and communicate course and daily instructional objectives.
Use active learning strategies, technology, multimedia, and varied instructional methods to meet diverse student learning needs.
Maintain effective classroom management and a productive, inclusive learning environment.
Develop and administer quizzes, examinations, practice activities, and other assessments.
Maintain accurate records of student attendance, progress, performance, assessments, and training outcomes.
Provide academic advising, mentoring, and instructional support to students.
Promote critical thinking, problem-solving, and higher-order learning skills.
Conduct initial participant intake and assessments and assist with recruitment activities.
Maintain relationships with employers and IT industry partners to ensure curriculum relevance and develop internship or work-based learning opportunities.
Maintain current knowledge of information technology, industry trends, certifications, and instructional practices.