Barracks Help Desk- IT
DHRM • Lexington, VA19d • Onsite
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Barracks Help Desk- IT
DHRM•Lexington, VA
•Onsite
About The Position
Under general supervision, the Barracks Help Desk- IT position services and supports cadet, faculty, and staff computers and images and deploys new computers. The position provides telephone, walk-in, and email support to the Faculty/Staff Help Desk and the Barracks Help Desk/Lab. The role assists cadets with network logon and technical questions, installs and maintains hardware and software on cadet-owned computers and devices, coordinates warranty service, and maintains technical procedural documents. It also maintains the Barracks computer lab and printers, keeping the Help Desk and lab neat and orderly. For faculty and staff, the role troubleshoots computer hardware, software, and network issues and coordinates warranty service as needed. This is a regular, full-time, onsite position at Virginia Military Institute. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with occasional evening and weekend hours as needed by the department.
Requirements
- College coursework in a related field or an equivalent combination of education and experience.
- Technical skills and knowledge supporting desktops in a Windows environment, with some Apple hardware.
- Proficiency in the Microsoft 365 Office Suite environment.
Nice To Haves
- Experience maintaining administrative software and hardware in a college setting.
Responsibilities
- Service and support cadet, faculty, and staff computers; image and deploy new computers.
- Provide telephone, walk-in, and email support to the Faculty/Staff Help Desk and Barracks Help Desk/Lab.
- Assist cadets with network logon and technical support questions.
- Install, configure, and maintain software and hardware on cadet-owned computers and devices, including mobile phones and tablets.
- Coordinate warranty service for hardware with technical support.
- Update and maintain technical procedural documents.
- Install and maintain computer hardware, peripherals, and wiring in the Barracks computer lab.
- Maintain barracks lab printers by refilling supplies, verifying proper operation, and coordinating with outside technical support when necessary.
- Keep the Barracks Help Desk and lab neat and orderly, with clear floors and orderly counters and cabinets.
- Assist faculty and staff with computer hardware, software, and network-related problems.
- Install, configure, and troubleshoot hardware and software issues on faculty and staff computers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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