Help Desk Technician

American Battery Solutions • Springboro, OH

20d • Onsite

About The Position

The Help Desk Technician provides technical support to American Battery Solutions’ internal clients and troubleshoots and resolves IT productivity issues. The role provides first-line support across hardware, software, accounts, and IT equipment, while working with senior technicians to escalate complex issues. The position is based at the American Battery Solutions Advanced Battery Manufacturing Center in Springboro, Ohio. The work environment includes a temperature-controlled office, with occasional work outdoors and in industrial environments.

Requirements

• Associate degree in an Information Technology discipline or related field of study, or equivalent experience.
• At least one year of experience in an IT help desk or support-level function.
• Proficient understanding of computer hardware and software.
• Experience with Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite and cloud-based productivity tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Previous help desk or customer support experience.
• Eagerness to learn and passion for technology.
• Strong desire to build a career in IT support.

Nice To Haves

• Relevant IT certifications, such as CompTIA A+ or Network+.

Responsibilities

• Provide first-line technical support to end users by phone, email, or in person.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with account provisioning and password resets.
• Assist with setup and maintenance of IT equipment and infrastructure.
• Collaborate with senior technicians to escalate and resolve complex technical issues.
• Document and track support requests in the ticketing system.
• Support customer satisfaction through effective communication and issue resolution.
• Stay current with technology trends and industry best practices.
• Adhere to federal and state regulations and company policies, processes, and procedures.
• Perform other duties as requested, directed, or assigned.
• Maintain predictable and reliable attendance.

Benefits

• Three weeks of vacation, up to 72 hours of sick time, 15 holidays, and parental leave.
• 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
• Flexible Spending Account and Health Savings Account offerings.
• Company-provided 401(k) savings plan with immediately vested matching contributions.
• Voluntary benefits offerings.
• Tuition assistance.
• Employee Referral Program.
• Employee development and career growth opportunities.
• Competitive salary and retirement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree