Help Desk Technician
About The Position
The Help Desk Technician provides technical support to American Battery Solutions’ internal clients and troubleshoots and resolves IT productivity issues. The role handles first-line support for end users, maintains computers and software, assists with accounts and equipment, and works with senior technicians to resolve complex issues. It also involves documenting support requests, delivering effective customer service, keeping current with technology and industry practices, following applicable regulations and company procedures, and maintaining predictable, reliable attendance. The position is based at American Battery Solutions’ Advanced Battery Manufacturing Center in Springboro, Ohio. Work takes place primarily in a temperature-controlled office, with occasional work outdoors and in industrial environments. The role includes prolonged desk and computer work, occasional movement through industrial environments and uneven terrain, and some lifting and reaching.
Requirements
- Associate degree in an Information Technology discipline or related field of study, or equivalent experience.
- At least one year of experience in an IT help desk or support-level function.
- Proficient understanding of computer hardware and software.
- Experience with Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite and cloud-based productivity tools.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Previous help desk or customer support experience.
- Eagerness to learn and a passion for technology.
- Strong desire to build a career in IT support.
Nice To Haves
- Relevant IT certifications, such as CompTIA A+, Network+, or similar.
Responsibilities
- Provide first-line technical support to end users by phone, email, or in person.
- Troubleshoot and resolve hardware and software issues involving desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and software applications.
- Assist with account provisioning and password resets.
- Assist with the setup and maintenance of IT equipment and infrastructure.
- Collaborate with senior technicians to escalate and resolve complex technical issues.
- Document and track support requests in the ticketing system.
- Promote customer satisfaction through effective communication and issue resolution.
- Stay up to date with technology trends and industry best practices.
- Adhere to federal and state regulations and company policies, processes, and procedures.
- Perform other duties as requested, directed, or assigned.
- Maintain predictable and reliable attendance.
Benefits
- Comprehensive benefits plans paid 100% by the employer for employees and their families.
- Competitive salary and retirement program.
- Paid time off including three weeks of vacation, up to 72 hours of sick time, 15 holidays, and parental leave.
- Company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
- Flexible Spending Account and Health Savings Account offerings.
- Company-provided 401(k) savings plan with immediately vested matching contributions.
- Voluntary benefits offerings.
- Tuition assistance.
- Employee Referral Program.
- Employee development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
