Help Desk Specialist Intern

Texas Farm Bureau • Waco, TX

20d • Onsite

About The Position

This position provides first-line technical support to employees for corporate business needs, maintains current documentation about support, and escalates reported problems as needed to help ensure timely, user-friendly resolution. The role is in the Information Systems department at Texas Farm Bureau Casualty Insurance Company.

Requirements

• Be pursuing an Associate’s Degree or above in a computer-related field.
• Have basic technical knowledge of PC operating systems, PC hardware, printer hardware, Microsoft Office application software, Microsoft Intune, Azure, mobile device operating systems, Access Manager, Active Directory, and CICS.
• Have strong problem-solving abilities.
• Be able to type 30 words per minute.
• Have the ability and willingness to learn and extend skills.
• Have strong oral and written communication skills.

Responsibilities

• Troubleshoot and resolve problems with corporate equipment hardware and software.
• Provide overview training to end users.
• Update and resolve helpdesk work orders according to established procedures.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree