HELP DESK INTERN

SMITH & LOVELESS • Lenexa, KS

2d • Onsite

About The Position

The Help Desk Intern supports analysis, support, and maintenance of network and end-user computing needs in manufacturing or office environments. The role provides direct hardware and software support to end users, maintains desktop systems and their operating systems and applications, and installs and maintains computing hardware, software, peripherals, and telephony equipment. The intern also updates help desk tickets and documentation, keeps the work area neat and clean, and performs other duties as assigned.

The position is based at the S&L Inc. office in Lenexa, Kansas, and requires the ability to work part-time year-round. The work environment includes a normal office setting, with occasional work in shop, field, manufacturing, or server room environments. Safety gear may be required when needed.

Requirements

• Be a current Information Technology or Engineering student at a local, accredited school.
• Have hands-on working knowledge of PC components, software applications, and PC repair.
• Have hands-on working knowledge of desktop office software, including documents and spreadsheets.
• Be able to work part-time year-round in Lenexa, Kansas.
• Have strong organizational and communication skills.
• Have strong interpersonal and customer service skills.
• Demonstrate problem determination, analysis, and resolution skills.
• Be able to work with a ticketing system and update documentation.
• Have excellent organization and prioritization skills.
• Be able to walk around to observe equipment in the shop and field.
• Be able to occasionally lift up to 50 pounds to move and install equipment.
• Wear safety gear when needed and work in manufacturing or server room environments.

Responsibilities

• Install and maintain end-user desktop systems.
• Maintain consistent operating systems and applications on user desktops.
• Install and maintain computing hardware and software, peripherals, and telephony equipment.
• Provide direct hardware and software support to end users.
• Update help desk software tickets and documentation as appropriate.
• Keep the work area neat and clean.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed