Help Desk Intern

Kentucky Farm Bureau Mutual Ins Co • Louisville, KY

2d • Onsite

About The Position

The Help Desk Intern provides a centralized reporting and problem-resolution facility for users of Information Technology. The intern researches, analyzes, and resolves IT user problems, records calls received, and initiates appropriate corrective action. The position is hourly, on-site at 9201 Bunsen Parkway, Louisville, Kentucky, and runs from January 2027 to August 2027. The scheduled workload is 20–38 hours per week.

Requirements

• Be actively enrolled in college courses toward a degree in an Information Technology field of study.
• Have general business skills, with attention to detail and problem resolution.
• Have exceptional customer service and communication skills.
• Be able to maintain composure in adverse situations.
• Have an excellent work attendance record.
• Have a valid driver’s license and a good driving record.
• Be able to lift up to 50 pounds.
• Be able to speak, sit for long periods, kneel, crawl, type, and drive a vehicle.
• Have normal vision and hearing, with or without correction.
• Have analytical reasoning, the ability to work under pressure and on one’s own initiative, prolonged concentration, and creative problem-solving skills.

Nice To Haves

• Relevant experience involving computer equipment and automated systems.

Responsibilities

• Log all problems reported to the Help Desk using the problem tracking system.
• Provide technical support by determining and analyzing problems and resolving user issues.
• Resolve hardware, communication, or application issues with appropriate vendors.
• Configure, install, and maintain computer operating systems and related software.
• Assist with computer hardware installation.
• Provide Help Desk coverage outside normal company working hours as required.
• Maintain regular, predictable attendance and be physically present in the office.
• Fulfill administrative reporting requirements.
• Maintain current knowledge of technical computer subjects necessary to fulfill the job’s essential requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed