Help Desk Intern

Kentucky Farm Bureau Mutual Insurance Company • Louisville, KY

3d • Onsite

About The Position

The Help Desk Intern provides centralized reporting and problem resolution support for users of Information Technology. The position researches, analyzes, and resolves user problems, records incoming calls, and initiates appropriate corrective action. The role is hourly, pays $15.00 per hour, and is scheduled for 20–38 hours per week. It is on-site at 9201 Bunsen Parkway, Louisville, Kentucky, and runs from January 2027 through August 2027.

The intern supports computer users by logging and investigating issues, resolving hardware, communication, and application problems, and coordinating with vendors as needed. The position also assists with configuring, installing, and maintaining operating systems and related software, as well as installing computer hardware. Regular, predictable attendance in the office is required, and Help Desk coverage outside normal company working hours may be required. Some overnight travel is required.

Requirements

• Be actively enrolled in college courses toward a degree in an Information Technology field of study.
• Have general business skills, with attention to detail and problem resolution.
• Have exceptional customer service and communication skills.
• Be able to maintain composure in adverse situations.
• Have an excellent work attendance record.
• Have a valid driver’s license and a good driving record.
• Be able to lift up to 50 pounds.
• Meet the stated physical demands, including speaking, sitting for long periods, kneeling, crawling, normal vision and hearing with or without correction, typing, and driving a vehicle.
• Meet the stated mental demands, including analytical reasoning, working under pressure and on one's own initiative, prolonged concentration, and creative problem-solving.

Nice To Haves

• Relevant experience involving the use of computer equipment and automated systems.

Responsibilities

• Log all problems reported to the Help Desk using the problem tracking system.
• Provide technical support by determining, analyzing, and resolving user problems.
• Resolve hardware, communication, or application issues with appropriate vendors.
• Configure, install, and maintain computer operating systems and related software.
• Assist with computer hardware installation.
• Provide Help Desk coverage outside normal company working hours as required.
• Maintain regular, predictable attendance and physically work in the office.
• Fulfill administrative reporting requirements.
• Maintain current knowledge of technical computer subjects needed to fulfill the job requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed