Help Desk Intern

Smith & Loveless • Lenexa, KS

1d

About The Position

The Help Desk Intern supports analysis, maintenance, and resolution of network and end-user computing needs in manufacturing and office environments. The role installs and maintains desktop systems, operating systems, applications, computer hardware and software, peripherals, and telephony equipment. It provides direct hardware and software support to end users and maintains help desk tickets and documentation. The intern works part-time year-round in Lenexa, Kansas, keeps the work area neat and clean, and performs other duties as assigned.

Requirements

• Be a current Information Technology or Engineering student at a local, accredited school.
• Have hands-on working knowledge of PC components, software applications, and PC repair.
• Have hands-on working knowledge of desktop office software, including documents and spreadsheets.
• Be able to work part-time year-round in Lenexa, Kansas.
• Have strong organizational and communication skills.
• Have strong interpersonal and customer service skills.
• Demonstrate problem determination, analysis, and resolution skills.
• Be able to work with a ticketing system and update documentation.
• Have excellent organization and prioritization skills.

Responsibilities

• Install and maintain end-user desktop systems.
• Maintain consistent operating systems and applications on user desktops.
• Install and maintain computing hardware and software, peripherals, and telephony equipment.
• Provide direct support to end users for hardware and software issues.
• Update help desk software tickets and documentation as appropriate.
• Keep the work area neat and clean.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed