Help Desk Intern

Lake Superior Consulting•Duluth, MN

5d•$19 - $23

About The Position

Lake Superior Consulting is seeking a Help Desk Intern to support the company’s IT operations under the supervision of the Director of Technology and Security. The role provides hands-on learning and exposure to hardware, software, networking, and cybersecurity. The anticipated hourly compensation range is $19.00–$23.00; the starting rate depends on skills, experience, and office or market location.

Requirements

Pursuing a degree in Information Technology, Computer Science, or a related field.
Strong technical skills and experience with computer hardware, software, and networking.
Familiarity with Windows environments.
Knowledge of cybersecurity principles and best practices.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented, with strong problem-solving skills.
Able to lift and move up to 50 pounds.
Able to sit or stand for extended periods.

Responsibilities

Assist with installing, configuring, and maintaining computer hardware, software, and peripherals.
Troubleshoot and resolve hardware and software issues.
Support and maintain network infrastructure, including switches, routers, and firewalls.
Participate in developing and implementing cybersecurity protocols and policies.
Provide technical support to staff by phone, email, or in person.
Assist with procurement and deployment of new technology equipment.
Document IT procedures and configurations for future reference.
Research IT trends and technologies and recommend improvements to company systems.
Perform other duties as assigned.