IT Help Desk Technician

Atlantic Medical Imaging•Galloway, NJ

20d•$24 - $28•Onsite

About The Position

Atlantic Medical Imaging (AMI) is seeking a customer-focused IT Help Desk Support Technician to provide technical support and help ensure a positive experience for patients, providers, and employees. This is a full-time, on-site position based in AMI’s Galloway, New Jersey office, with travel to other offices in Atlantic and Cape May counties and Manahawkin as needed. The position is 40 hours per week, generally Monday through Friday, with a schedule of either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. Schedules may change based on department needs. The IT department participates in an on-call rotation approximately every seven to eight weeks to address after-hours issues, including overnight and weekend issues; additional compensation is provided for on-call coverage. The technician provides help desk support, diagnoses and resolves technical problems, supports software and hardware, and assists users with applications and equipment. The role also supports network services, user accounts, telephony, printers and fax machines, system backups, hardware installations, and upgrades. The technician works on multiple projects, prioritizes requests, escalates issues when appropriate, and may perform other duties as required or assigned. The posted salary range is $23.80–$27.80 per hour. Offered rates increase based on years of work experience. AMI describes its compensation and benefits package as including medical, prescription, dental and vision coverage, flexible spending accounts, paid time off, paid holidays, 401(k), and profit sharing.

Requirements

High school degree or equivalent.
Working knowledge of IT hardware, software, and basic network configuration.
Willingness to learn new systems and programs and adapt quickly to changing business needs.
Strong analytical skills and initiative; able to work as a self-starter.
Ability to work under pressure in a fast-paced environment with minimal supervision.
Exceptional verbal and written communication skills and strong interpersonal skills.
Ability to travel to other AMI offices as required.

Nice To Haves

IT coursework, certifications, or a college degree.
Experience relevant to the position; offered rates increase based on years of work experience.

Responsibilities

Perform help desk support and identify, diagnose, and resolve technical issues.
Prioritize work, identify and escalate problems, and track solutions.
Communicate professionally and respectfully with end users, educating and instructing them on software programs and hardware functions.
Provide first-line support for software, including Microsoft Office 365 and Windows 7 and 10, and future upgrades.
Provide first-line support for hardware, including Dell PCs, Cisco and Dell servers, Citrix, VMware, and corporate print solutions.
Develop working knowledge of clinical applications and assist with them as needed.
Troubleshoot RIS/PACS and PS360.
Perform daily maintenance of network services, including backups, administration, and hardware maintenance.
Manage multiple projects, prioritize work, and resolve emergencies as they arise.
Use Active Directory to check profiles and user-account permissions and ensure users belong to the correct groups.
Set up, troubleshoot, and update the hosted VOIP phone system, including Auto Attendant, phone setup, and PBX portal configuration.
Install and troubleshoot printers and fax machines.
Assist with coordinating field installations and upgrades, including systems upgrades, new hardware rollouts, and field training.
Build PCs and radiologist workstations to AMI standards and replace broken hardware.
Develop an understanding of AMI systems and complete their backups.
Maintain an understanding of the Data Center and its physical layout.
Maintain an understanding of infrastructure and IP schemes for servers and switches.
Maintain an understanding of AMI’s VMware infrastructure and servers.
Travel to other AMI office locations as required.
Perform other duties as required or assigned.