Health Navigator Jobs

About The Position

Requirements

• 3-5 years of experience
• Two-year AAS Degree and/or comparable experience required
• Prior experience in a health care setting, and/or related business, physician office or hospital setting

Responsibilities

• Maintains a keen understanding of attribution, value-based contracts and end goals.
• Continues to grow in knowledge of community resources.
• Ensures timely and complete documentation following any patient and/or provider related contact per department documentation policy/procedure within electronic medical records to manage the population and promote care team communication.
• Reports on successes as well as areas where there are opportunities for improvement.
• Possesses and continues to build skills to enhance cold calls to patients.
• Educates patients about appropriate utilization of health care services.
• Educates patients about improving communication with the health care team.
• Educates patients about select health screenings and conditions.
• Empowers patients to solve problems, explore options of care and choose options that best fit their personal goals and desired outcomes.
• Directs patients to participate in use of community resources.
• Participates in employer contract specific initiatives, in collaboration with the care management team.
• Reports on successes as well as areas where there are opportunities for improvement.
• Engages in performance improvement activities to promote quality care.
• Ensures timely and complete documentation into all information systems per department documentation policies.
• Consistently presents a professional image through personal interactions, telephone and e-mail communications, and appearance.
• Adheres to ethical, legal and practice standards of care management practice.
• Self-monitors quality metrics to promote positive population health outcomes.