Population Health Clinical Naviagtor (GRIPA)

Rochester Regional Health

2d•$20 - $26•Onsite

About The Position

The Population Health Clinical Navigator is part of the multidisciplinary Care Management team. Responsibilities include outreach to patients to educate them on appropriate utilization of health care services. Requires collaboration with GRIPA and RRH care managers, physicians, other entities (insurance companies) and all other health care professionals at various sites of service.

Requirements

3-5 years of experience
Two-year AAS Degree and/or comparable experience required
Prior experience in a health care setting, and/or related business, physician office or hospital setting

Responsibilities

Maintains a keen understanding of attribution, value-based contracts and end goals.
Continues to grow in knowledge of community resources.
Ensures timely and complete documentation following any patient and/or provider related contact per department documentation policy/procedure within electronic medical records to manage the population and promote care team communication.
Reports on successes as well as areas where there are opportunities for improvement.
Possesses and continues to build skills to enhance cold calls to patients.
Educates patients about appropriate utilization of health care services.
Educates patients about improving communication with the health care team.
Educates patients about select health screenings and conditions.
Empowers patients to solve problems, explore options of care and choose options that best fit their personal goals and desired outcomes.
Directs patients to participate in use of community resources.
Participates in employer contract specific initiatives, in collaboration with the care management team.
Reports on successes as well as areas where there are opportunities for improvement.
Engages in performance improvement activities to promote quality care.
Ensures timely and complete documentation into all information systems per department documentation policies.
Consistently presents a professional image through personal interactions, telephone and e-mail communications, and appearance.
Adheres to ethical, legal and practice standards of care management practice.
Self-monitors quality metrics to promote positive population health outcomes.