Population Health Clinical Navigator & Enrollment Specialist - GRIPA

Rochester Regional Health•Rochester, MN

1d•$22 - $29•Hybrid

About The Position

The Population Health Clinical Navigator & Enrollment Specialist is a member of GRIPA’s multidisciplinary Care Management team. This hybrid role combines patient outreach, education, enrollment support, and data and workflow management to improve population health outcomes. The position engages patients in care management services, educates them about appropriate health care utilization, coordinates care, and maintains accurate documentation. It collaborates with GRIPA and RRH care managers, physicians, insurance companies, and other health care professionals across multiple care settings. The role is employed by GRIPA and is not a Rochester Regional Health employee role. It is based in the Greater Rochester, New York area; hybrid or remote work flexibility may be considered. GRIPA is a physician-led organization representing more than 1,400 primary care and specialty physicians in partnership with Rochester Regional Health. It serves patients across a 10-county region and focuses on improving health care quality, innovation, and cost efficiency. The position is full-time, days. The posted pay range is $22.00–$28.50; the posting describes this as a potential base pay range and notes that compensation may vary based on position details and other factors.

Requirements

Associate degree (AAS) or an equivalent combination of education and experience.
3–5 years of experience, preferably in a health care, physician office, or hospital setting.
Strong computer skills, including Microsoft Office and databases such as Excel and Word.
Ability to learn new software systems and applications.
Excellent interpersonal and communication skills.
Strong organizational skills and attention to detail.
Ability to work independently with minimal supervision.
Local candidates only; the position is based in the Greater Rochester, New York area.

Nice To Haves

Experience in population health or care management.
Bilingual language skills.
Familiarity with value-based care models and health care coordination.

Responsibilities

Conduct outbound calls to introduce patients to care management services and support enrollment.
Educate patients about appropriate health care utilization, preventive care, communicating with their care team, and navigating the health system.
Empower patients to make informed decisions aligned with their health goals and perform follow-up outreach as directed by the care management team.
Provide triage support for incoming calls, including eligibility, resource needs, and general inquiries.
Coordinate care activities with medical practices, care managers, and providers.
Direct patients to appropriate community resources and support services.
Participate in employer-specific and value-based care initiatives and support population health strategies aligned with attribution models and contract goals.
Document patient and provider interactions accurately and promptly in electronic medical records and relevant systems.
Perform data entry, data validation, and patient identity resolution within GRIPA systems.
Monitor population metrics and assist in tracking quality and cost outcomes.
Maintain compliance with documentation policies and confidentiality standards.
Monitor individual and team performance metrics, identify workflow improvement opportunities, and support implementation efforts.
Report successes, trends, and areas for improvement, and participate in quality improvement initiatives.
Provide coverage for team roles, such as Co-Coordinator, as needed.
Assist with community events and engagement activities.
Train and cross-train staff on workflows and systems.
Maintain up-to-date knowledge of GRIPA programs and services and adapt to evolving organizational needs.
Maintain a professional image, follow ethical, legal, and care management practice standards, and work independently while collaborating with team members.