Community Health Navigator

Reema Health•Tampa, FL

2d•$50,000 - $55,000•Remote

About The Position

This role focuses on outreach and engagement with members to enroll them in Reema's care model. The Community Health Navigator will build and manage a caseload of 80-120 members, assessing their needs, including social determinants of health, to create member-centered care plans. The position involves supporting members in understanding health activities, overcoming barriers to care, and coordinating referrals and appointments. Proactive engagement through various channels, including in-person visits and transportation assistance, is key. The role requires maintaining professional boundaries, documenting work thoroughly in the Reema App, and complying with HIPAA standards. The position operates in a fast-paced startup environment, requiring adaptability to change and a commitment to serving members with dignity and respect. Job responsibilities may evolve as business needs change.

Requirements

Solutions Oriented — finds or improvises a path forward when a member hits a barrier, rather than just flagging it and waiting.
Communication — strong verbal and written skills, including the ability to effectively describe your problem and what you need.
Tech Literacy — comfortable learning and troubleshooting new tools on the fly, on both mobile and desktop.
Motivation — self-starting enough to stay productive on a remote caseload without regular oversight.
Collaboration & Team Building — dedicated to fostering team connection in a remote environment, including participation in occasional required in-person team meetings.
18 years of age or older.
Available to work Monday–Friday during core business hours.
Use technology-based tools and systems daily.
Lift and carry up to 25 lbs occasionally.
Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA.

Nice To Haves

1+ years of direct experience with the population/community served, or equivalent.
Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related field (or equivalent direct experience).
Experience with crisis planning, case management, and professional boundaries in community-based work.
Relationship-building, community resource knowledge, and health system navigation.
Comfort working as part of a multidisciplinary team.
Valid driver's license, insurance, and reliable transportation [If field-based].
Pre-employment drug screening and background check.

Responsibilities

Conduct phone and in-person outreach and enroll members in Reema's care model.
Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes.
Assess member needs, including social determinants of health, to build a member-centered care plan.
Establish trusting relationships and reliably follow through in a timely, appropriate manner.
Help members understand why a health activity matters, work through hesitation with empathy, and follow through to completion.
Help members steadily overcome barriers to care, with visible progress every month before the program ends.
Coordinate referrals and support appointment scheduling and attendance.
Independently organize and prioritize your workload to hit monthly goals and daily metrics.
Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits.
Connect members to community and health resources, including transporting or accompanying them as needed.
Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations.
Document all member work thoroughly and on time in the Reema App, including keeping care plans current.
Comply with HIPAA and protected health information confidentiality standards.
Work independently and collaboratively in a fast-paced startup — see frequent change as an opportunity, not a barrier.
Serve members with dignity and respect; build and maintain relationships with community resources.