Funeral Home Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Funeral Director license as required by applicable state or provincial law and board requirements.
• At least five years of industry experience with increasing responsibilities.
• At least two years of experience guiding staff and communicating expectations.
• Ability to work evenings, nights, and weekends.
• Conversant in the funeral industry and financial acumen.
• Proficiency with MS Office Suite.
• Professional interpersonal skills, cultural sensitivity, and tact when resolving escalated customer issues.
• Leadership skills and desire to manage people.
• Ability to reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, and apply learning to new situations.
• Process- and results-oriented approach, including removing obstacles and exploring alternatives to keep projects moving.
• Ability to create clear presentations and data visualizations to support decision-making and problem analysis.
• Positive attitude, self-motivation, and commitment to continually advancing understanding of the industry and business.
• Professional written and verbal communication skills, including public speaking, collaboration, and negotiation.
• Proficient working knowledge of HMIS, InfoPort, and CarePoint.

Nice To Haves

• Technical diploma in Funeral Services or Mortuary Science.
• Bachelor’s degree in Mortuary Science or another degree as required by applicable state or provincial law and board requirements.
• Prior experience managing people.
• Budgeting and expense-control experience.

Responsibilities

• Develop annual business plans, budgets, and financial, production, and revenue goals with Market Leadership.
• Prepare annual operational and personnel budgets; communicate company and market strategies, values, and goals to staff and translate goals into local plans.
• Monitor financial trends and performance with the Finance Field Manager, approve expenditures and invoices, and manage overtime and expenses.
• Manage daily operations by communicating expectations, delegating work, setting priorities, and working toward annual goals.
• Review and revise schedules to ensure timely services that exceed customer expectations; resolve escalated customer issues.
• Ensure operations comply with regulations, procedures, and policies.
• Collaborate with local management, Market Leadership, Corporate Departments, and stakeholders on resource sharing, business needs, products, processes, technology, and operational improvements.
• Participate in community, civic, or other organizations as part of local promotional efforts.
• Maintain facilities and grounds, and budget appropriately for repairs to equipment and furniture.
• Plan and implement annual initiatives that may affect resources or goals across locations; identify and implement solutions that improve efficiency and support change initiatives.
• Facilitate funeral arrangement conferences with next of kin, assess needs, and discuss available life insurance and benefits.
• Promote funeral, cemetery, and crematory services and merchandise.
• Potentially preside as Master of Ceremonies at visitation, funeral, or graveside services in a professional and caring manner.
• Confirm authorization to proceed with service arrangements and verify that personal belongings are removed from the deceased before burial as arranged.
• Develop, guide, and coach staff; provide feedback, identify development needs, and track progress.
• Support employee engagement and retention; screen candidates and hire or promote staff.
• Recommend pay increases, special pays, and career advancements.
• Build effective business relationships across the organization.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with Company contribution.
• Sick leave.
• Short-term disability.
• Long-term disability.
• Life insurance.
• Voluntary accidental death or dismemberment insurance.
• Dependent life insurance.
• SCI 401(k) Retirement Savings Plan with Company match.
• Employee Assistance Program.