Funeral Home Manager

SCI Shared Resources•San Antonio, TX

About The Position

Manage the daily operations of a single funeral home location and single line of business. Foster a sense of ownership and pride among staff, manage costs, encourage profitable case-volume growth, and achieve short-term plans, annual sales revenue and production targets, Profit & Loss goals, and client-family expectations. The role includes financial management, daily operations, funeral arrangements and directing, and leadership and people development.

Requirements

High school diploma or equivalent.
At least five years of industry experience with increasing responsibilities.
At least two years of experience guiding staff and communicating expectations.
Funeral Director license as required by state or provincial law and the applicable state board.
Ability to work evenings, nights, and weekends.
Conversant in the funeral industry and financial acumen.
Proficient in the MS Office suite.
Professional interpersonal skills, cultural sensitivity, and tact when interacting with customers and resolving escalated issues.
Leadership skills and desire to manage people.
Ability to reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Ability to create clear presentations and data visualizations to support decision-making and problem analysis.
Positive attitude, motivation to advance industry and business knowledge, and strong self-motivation.
Professional written and verbal communication skills, including public speaking, collaboration, and negotiation.
Proficient working knowledge of HMIS, InfoPort, and CarePoint.

Nice To Haves

Technical diploma in Funeral Services or Mortuary Science.
Bachelor’s degree in Mortuary Science or another degree as required by state or provincial law and the applicable state board.
Prior experience managing people.
Budgeting and expense-control experience.

Responsibilities

Work with Market Leadership to develop the annual business plan, budget, and financial, production, and revenue goals; prepare operational and personnel budgets.
Communicate Company and Market strategies, values, and goals to staff and translate goals into local action plans.
Monitor financial trends with the Finance Field Manager; approve expenditures and invoices and manage overtime expenses.
Manage daily operations by communicating expectations, delegating work, setting priorities, and reviewing schedules to ensure timely services and annual goal achievement.
Resolve escalated customer issues and ensure compliance with regulations, procedures, and policies.
Collaborate with local management, Market Leadership, and Corporate Departments on resource sharing, business and operational improvements, and product, process, and technology needs.
Participate in community, civic, or other organizations as part of local promotional efforts.
Maintain facilities and grounds in clean, manicured, and working order, and budget for repairs to equipment and furniture.
Plan and implement annual initiatives that may affect resources or goals across locations; work with stakeholders to understand needs and constraints and negotiate solutions.
Identify and implement innovative solutions to improve efficiency and adapt to changes in responsibilities, processes, requirements, or work structures.
May receive or initiate calls to a deceased person's next of kin and facilitate arrangements conferences with concern and empathy, assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including Veterans benefits, and promote funeral, cemetery, and crematory services and merchandise.
May preside as Master of Ceremonies for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
Confirm authorization to proceed with service arrangements; be present when a casket is placed in a grave, crypt, or burial vault and verify personal belongings are removed as specified in the arrangements.
Develop a strong, reliable team through oversight, guidance, coaching, feedback, identifying development needs, and tracking progress.
Understand team members' career aspirations and assign development opportunities; use proactive, collaborative management to increase engagement and minimize turnover.
Screen candidates and hire or promote staff; recommend pay increases, special pays, and career advancements.
Build effective business relationships across the organization.