Funeral Home Liaison

LiveOnNY•New York, NY

4d•$80,000 - $90,000•Onsite

About The Position

The Funeral Home Liaison serves as the primary liaison between LiveOnNY and Medical Examiners/Coroners and Funeral Service professionals. The role develops, implements, maintains, and evaluates donation strategies in target markets to maximize tissue recovery and transplantation. It builds ongoing relationships and collaborative partnerships to improve communication, solve problems, and increase tissue referrals, consent, and recoveries. Services must comply with applicable federal and state laws, regulations, oversight requirements, and LiveOnNY policies, procedures, and work instructions. This is an exempt, full-time, corporate office-based position located at the assigned LiveOnNY Corporate Office. The Liaison must maintain a residence within LiveOnNY’s Designated Service Area (DSA), use reliable transportation to travel throughout the DSA and, when required, beyond it, and remain available outside standard business hours when organizational needs require. Remote work is not standard and is prohibited without prior written authorization from the COO. The role uses LiveOnNY-issued equipment and systems for authorized work purposes and must keep GPS services active on GPS-enabled work devices during scheduled work hours and assigned duties. The position requires full professional dedication to LiveOnNY; outside employment, consulting, or business activities require advance written approval from the COO. The Liaison provides relationship management, time-sensitive donation support, education and outreach, reporting and policy-development support, autopsy-report coordination, quality improvement, accurate documentation, and compliance coordination. The Liaison does not make clinical determinations; complex or ambiguous clinical, regulatory, or ethical concerns must be escalated to appropriate leadership. LiveOnNY offers a competitive salary and comprehensive benefits package.

Requirements

Bachelor’s degree in health science, healthcare administration, public health, mortuary science/funeral service, nursing, or a related field; alternatively, an Associate’s degree in mortuary science/funeral service, nursing, health science, or a related field with relevant professional experience. An equivalent combination of education and directly relevant professional experience may be considered.
At least two years of relevant professional experience in funeral service, Medical Examiner/Coroner relations, organ or tissue donation, healthcare, partner relations, community engagement, or a comparable stakeholder-facing environment.
Working knowledge of human anatomy and function sufficient to communicate effectively with Funeral Service professionals, Medical Examiners/Coroners, donation professionals, and internal stakeholders.
Ability to establish and maintain effective professional relationships; communicate sensitively in circumstances involving grieving families; exercise sound judgment and discretion; and work collaboratively.
Ability to use standard computer applications and accurately manage detailed information and follow-up.
Ability to read, understand, and apply relevant written information; communicate clearly verbally and in writing; and respond appropriately to inquiries within assigned responsibilities.
Ability to perform and accurately apply calculations required for the position.
Ability to identify problems, evaluate relevant information, exercise sound judgment, and reach conclusions within the scope of the role.
Ability to communicate and collaborate with LiveOnNY’s culturally diverse workforce and the communities it serves in accordance with LiveOnNY policies.
Must maintain residence within LiveOnNY’s Designated Service Area.
Must have reliable transportation for travel throughout the DSA and, when required, outside the DSA.
Must maintain any applicable licenses, certifications, competencies, and other qualifications, and complete required education, training, competency assessments, and continuing education.
Must use LiveOnNY-issued equipment for work-related services and access to LiveOnNY systems, data, or applications, and keep GPS location services active on GPS-enabled work devices during scheduled work hours and assigned duties.
Must devote full professional time, attention, and best efforts to LiveOnNY; outside employment, consulting, or business activity requires advance written approval from the COO.

Nice To Haves

New York State licensed funeral director.
Certified Tissue Bank Specialist (CTBS) credential.
Prior experience with an organ procurement organization, tissue donation program, Medical Examiner/Coroner office, funeral service organization, or comparable liaison/outreach role.

Responsibilities

Conduct follow-up calls with Medical Examiners/Coroners and Funeral Service professionals to discuss donation-process experiences, gather feedback, address concerns, and identify recommendations.
Provide timely, ongoing customer service and maintain relationships and communication between LiveOnNY and Medical Examiners/Coroners and Funeral Service professionals throughout the service area.
Provide time-sensitive support, including outside standard business hours when assigned or operationally necessary, by contacting partners to help resolve challenges related to ongoing or pending donations.
Educate and consult organ and tissue donor staff on funeral preparation, visible changes to the body, and timely funeral arrangements, while leaving clinical decisions and recovery procedures to clinical and recovery personnel.
Identify opportunities to enhance donation and develop and conduct organ and tissue donation education and awareness initiatives for Medical Examiners/Coroners and Funeral Service professionals.
Participate in service-area events, seminars, professional associations, and groups to establish relationships, support advocacy, and optimize donation opportunities.
Submit routine reports to the Senior Director of Quality with recommendations for improving the donation process based on partner feedback.
Support development and revision of LiveOnNY policies and procedures concerning Medical Examiners/Coroners and donation-related medical and legal issues by providing information and recommendations for authorized review and approval.
Provide liaison and consultation to Funeral Service professionals about approved donation-related policies and practices, as appropriate.
Support compliance with applicable New York laws and requirements relating to Medical Examiners/Coroners and promptly escalate concerns through appropriate organizational channels.
Establish systems to track and obtain autopsy reports for all organ and/or tissue donors as soon as possible after donation.
Participate in continuous process improvement, QAPI reviews, case reviews, audits, and performance improvement initiatives as assigned.
Use LiveOnNY electronic donor record systems, communication systems, applications, and documentation tools to manage workflow; enter data accurately and promptly in accordance with SOPs and regulatory standards.
Maintain complete and accurate documentation of liaison case activity and comply with applicable CMS, OPTN, NYS AGA, FDA, and LiveOnNY requirements.
Maintain confidentiality and exhibit professionalism, sound judgment, and discretion in high-stress and time-sensitive environments; promptly escalate complex or ambiguous clinical, regulatory, or ethical concerns without making clinical determinations.
Perform other duties as assigned.