Funeral Home Manger

Service Corporation International•Temple, TX

About The Position

Manage the daily operations of a single funeral home location and line of business. Foster a sense of ownership and pride among staff, manage costs, encourage profitable case-volume growth, and meet short-term plans and annual sales revenue, production, and Profit & Loss goals. Develop an effective staff and exceed client family expectations.

Requirements

High school diploma or equivalent.
Funeral Director license as required by state or province law and the applicable state board.
At least five years of industry experience in the applicable discipline, with progressively increased responsibilities.
At least two years of experience managing people or projects.
Ability to work evenings and weekends.
Financial and business acumen.
Proficiency in the MS Office suite.
Professional interpersonal skills, cultural sensitivity, and tact when interacting with people from varied cultures and across language barriers.
Excellent customer service skills.

Nice To Haves

Technical diploma in Funeral Services or Mortuary Science.
Bachelor’s degree in Mortuary Science or another degree as required by applicable state or provincial law and the relevant board.
Experience with budgeting and expense control.

Responsibilities

Work with local and Market Leadership to develop the annual business plan, budget, and financial, production, and revenue goals.
Monitor and achieve annual financial goals.
Approve expenditures and invoices, including overtime.
Manage daily activities and ensure services are on time.
Ensure operating practices comply with applicable federal and state regulations and Company policies.
Establish location goals and priorities.
Communicate Company and Market strategies, values, and goals to staff.
Manage frontline supervisors’ responsibilities, expectations, and accountabilities.
Collaborate with local Management on resource sharing, ideas, and business or operational enhancements.
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
Maintain facilities and grounds in clean, manicured, and working order, and budget appropriately for repairs, equipment, and furniture.
Develop a strong, trusting, and reliable team.
Understand team members’ career aspirations and provide assignments to develop skills or close gaps.
Monitor training and licensing requirements and ensure staff are retrained or relicensed before expiration.
Screen candidates; hire, promote, review, and develop staff; and handle terminations.
Collaborate with Human Resources and Market Leadership on recruiting and retention.
Participate in community, civic, or other organizations as part of local promotional efforts.
Develop or implement plans to improve customer satisfaction index results and online community reviews.