Funeral Home Manger

SCI Shared Resources•Temple, TX

About The Position

Manage the daily operations of a single funeral home location and line of business. Foster ownership and pride among staff, manage costs, encourage profitable case-volume growth, and achieve short-term plans, annual sales revenue and production targets, and Profit & Loss goals. Develop a professional and effective staff while exceeding client family expectations. The role includes financial planning and oversight; managing daily operations and regulatory compliance; maintaining facilities and grounds; and hiring, developing, and retaining staff. The manager also participates in community and promotional activities and implements plans to improve customer satisfaction and online community reviews.

Requirements

High school diploma or equivalent.
At least five years of industry experience in the applicable discipline, with progressively increased responsibilities.
At least two years of experience managing people or projects.
Ability to work evenings and weekends.
Financial and business acumen.
Proficiency in the MS Office suite.
Professional interpersonal skills, cultural sensitivity, and tactfulness when interacting with people from varied cultures and across language barriers.
Excellent customer service skills.
Funeral Director license as required by state or provincial law and the applicable state board.

Nice To Haves

Technical diploma in Funeral Services or Mortuary Science.
Bachelor’s degree in Mortuary Science or another degree as required by state or provincial law and the applicable state board.
Budgeting and expense-control experience is strongly preferred.

Responsibilities

Work with local and Market Leadership to develop the annual business plan, budget, and financial, production, and revenue goals.
Monitor and achieve annual financial goals.
Approve expenditures and invoices, including overtime.
Manage daily activities to ensure services are on time.
Ensure operating practices comply with applicable federal and state regulations and Company policies.
Establish location goals and priorities.
Communicate Company and Market strategies, values, and goals to staff.
Manage frontline supervisors’ responsibilities, expectations, and accountabilities.
Collaborate with local management on resource sharing, ideas, and business or operational enhancements.
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
Ensure facilities and grounds are clean, manicured, and in working order, and budget for repairs to equipment and furniture.
Develop a strong, trusting, and reliable team.
Understand team members’ career aspirations and provide assignments to develop skills or close gaps.
Monitor training and licensing requirements and ensure staff are retrained or relicensed before expiration.
Screen candidates, hire and promote staff, conduct performance reviews, create development plans, and manage terminations.
Collaborate with Human Resources and Market Leadership on recruiting and retention.
Participate in community, civic, or other organizations as part of local promotional efforts for the location and Company.
Develop or implement plans to improve customer satisfaction index and online community reviews.