Field Service Technician Jobs

About The Position

Requirements

• Minimum of four years' experience repairing heavy construction equipment preferred.
• Experience troubleshooting and diagnosing expert level mechanical repairs.
• High school diploma or GED required
• Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs.
• Excellent mechanical aptitude.
• Ability to repair Caterpillar and competitive components and machines.
• Excellent driving record and the ability to obtain a CDL.
• Ability to become DOT certified with DOT Medical Card.
• Willingness to work any shift and overtime as needed to meet business and customer demands.
• Strong communication with excellent oral and written communication skills.
• Self-direction and well organized.
• Proficient use of technical software, databases and manuals.

Nice To Haves

• Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus.
• Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign-on bonus.

Responsibilities

• Apply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders.
• Service, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customer’s jobsite.
• Disassemble, inspect and determine parts needed.
• Reassemble to factory specifications.
• Interact with customers and answer repair-related questions as required.
• Refer non-repair related questions to supervisor.
• Perform heavy electrical and computer repairs.
• Interpret and utilize information from operating, maintenance and service manuals/bulletins.
• Inspect components removed from machines to determine their reusability.
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms.
• Clearly and concisely document all work and repairs completed in a timely manner.
• Maintain work area, tools and equipment to promote a clean and safe environment.
• Perform various other duties as assigned.

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)