Field Service Technician – Surface Mining Equipment

Wagner Equipment•Silver City, NM

5d•$32 - $53•Onsite

About The Position

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico, and far west Texas, is seeking a highly skilled Mining Field Service Technician to support operations at the Chino Mine. This is a full-time field position requiring advanced troubleshooting, diagnostics, and repair of CAT equipment in a demanding mining environment. As part of our Field Service team, you will work independently, travel as needed, and serve as a trusted technical resource to our mining partner—all while upholding Wagner’s high standards for safety, service, and customer satisfaction.

Requirements

High School Diploma or GED
5+ years of experience working on heavy equipment (Caterpillar preferred)
3+ years of experience performing diagnostics and repairs on highway trucks
3+ years of experience working on mining equipment such as mills, and crushing and screening systems
Valid Class B Commercial Driver’s License (CDL) – Required
MSHA Certification (or ability to obtain prior to hire)
Proficient with diagnostic software tools: CAT ET, SIS Web, and STW
3+ years of customer service experience
Basic proficiency with Microsoft Outlook and DBS
Must be a resident of the Silver city area or willing to relocate
Strong knowledge of CAT equipment, diagnostics, and repair procedures
Ability to work independently with minimal supervision in a field environment
Excellent problem-solving and organizational skills
Clear and professional communication skills, both written and verbal
High regard for safety and quality standards
Frequent walking, standing, lifting (up to 100 lbs.), climbing, and heavy equipment operation
Work may be performed in noisy, outdoor, and rugged conditions typical of a mine site
Background check
Drug/alcohol screening
Fit-for-duty evaluation
Valid CDL and DOT medical card verification

Responsibilities

Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site
Read and interpret electrical and hydraulic schematics to ensure accurate repairs
Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation
Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations
Maintain accurate, legible service reports and daily truck and crane inspection logs
Ensure proper safety practices and compliance with MSHA and OSHA regulations
Maintain all tooling and equipment in a safe and operational condition
Safely operate and drive service truck (Class A CDL required)
Support and mentor junior technicians as needed