Field Service Technician Jobs

About The Position

Requirements

• Completion of high school curriculum or equivalent.
• Completion of formal education in computer operations and repair.
• Four (4) years of experience in computer operations including one (1) year of computer maintenance.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid class C driver's license.
• Excellent Customer Service skills required.
• Excellent written and oral communication skills required.
• Excellent client relationship skills are essential.
• Knowledge of the capabilities, limitations, and general characteristics of personal computers.
• Knowledge of Desktop Operating Systems.
• Knowledge of network servers and cabling standards.
• Skill in the installation, configuration and repair of desktop computers, networks, peripheral equipment and related software systems.
• Ability to communicate clearly and effectively, and to maintain harmonious internal and external working relationships.
• Ability to be on call via pager or other department-defined method.
• Ability to pass a medical physical.

Nice To Haves

• College degree in Computer Science, Data communications or Electrical Engineering.
• Experience in Microsoft network operating system.
• Experience in Windows XP, Win7 operating systems.
• Proficiency in Microsoft Office Suite.
• MCP or MCSE certification.
• A+ Certified Service Technician
• For Terminal System Field Services
• Experience with Airport Processing systems, i.e., Common-Use, EVIDS, CCTV, PA, etc.

Responsibilities

• Consults with Management to review the feasibility of systems requests from client departments.
• Performs inspections, installations, preventive maintenance, testing, and repair of IT equipment at various customer sites.
• Troubleshoots complex problems with hardware and software.
• Consults with Management to review trouble shooting techniques, procedures and SLA performance objectives.
• Prepares trouble tickets on issues such as equipment failure, repair, and prepares data sheets relative to each service call; analyzes equipment.
• Resolves systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.
• Assists in the evaluation of system configuration and software to ensure effective use of hardware resources.
• Assists with various presentations by setting up and troubleshooting various types of Audio/Visual equipment.
• Maintains and administers various support systems as assigned.
• Manages multiple projects simultaneously both as an individual as well as a team member.