Field Service Technician (Mechanic 4) - Warner Robins
About The Position
Empower Rental Group is hiring a Field Service Technician to service heavy equipment in Warner Robins, Georgia. The technician works with a high degree of autonomy, managing their schedule and making decisions in the field while serving as a key customer contact. Working independently from a company-provided, fully equipped service truck, the technician performs service calls, diagnostics, repairs, preventive maintenance, and inspections to help maximize equipment uptime. The role also includes documenting work with a company-provided laptop or tablet, communicating with customers, and assisting the shop team when not in the field.
Requirements
- More than 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment.
- Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
- Proficiency with modern diagnostic tools and comfort using mobile technology for work orders and documentation.
- A comprehensive personal set of mechanical tools.
- Excellent customer service skills for internal and external customers.
- Ability to work independently with minimal supervision and manage time and priorities in a dynamic field environment.
- Ability to meet rental equipment preparation deadlines and achieve quality standards.
- A valid driver’s license and ability to drive company vehicles may be required depending on branch needs and insurance requirements.
Nice To Haves
- Experience with major equipment brands.
Responsibilities
- Travel to customer job sites for service calls, diagnostics, and emergency repairs on heavy equipment.
- Diagnose complex powertrain, hydraulic, and electrical issues using computer analyzers and traditional troubleshooting methods.
- Complete complex and standard repairs to the fleet, and repair company vehicles and, as needed, small-fleet equipment.
- Maintain and stock the company-provided service truck.
- Perform scheduled preventive maintenance and routine inspections at customer locations, including changing filters, checking fluids, and filling tires.
- Use a company-provided laptop or tablet to manage work orders, look up parts, and document repairs and services promptly.
- Communicate professionally with customers, provide service updates, explain repairs, and train customers in proper equipment use.
- Assist customers with loading and unloading fleet orders and respond to customer service questions.
- Assist the shop team with complex repairs and mentor other technicians when not in the field.
- Assist other mechanics with tasks such as lifting or moving heavy objects, and complete work under supervision when required.
- Prepare rental equipment by the delivery date, maintain a ready line, and meet quality standards.
- Support continuous improvement to achieve incremental gains in quality and efficiency.
- Maintain a safe work environment and follow company and customer-site safety policies.
- Demonstrate behaviors aligned with the company’s Core Values and perform other related duties as assigned.
Benefits
- Weekly pay
- Boot reimbursement program
- 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Employer-paid basic life insurance with a buy-up option
- Voluntary life, accident, and long-term disability benefit options
- Employee Assistance Program (EAP)
- Employer-paid short-term disability benefit
- Paid parental leave
- Paid time off
- Holiday pay
- Employee referral program
- Employee Sharing Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
