Shop Lead – Warner Robins, GA

Dutch Bros•Warner Robins, GA

5d•Onsite

About The Position

The Shop Lead supports the team and upholds Dutch Bros’ vision by demonstrating its core values of Speed, Quality, and Service. The role serves as a source of information and voice for shop employees within the management circle, assists the manager with shop needs, and manages inventory. The Shop Lead models the expectations of the Broista and Shift Lead roles and helps ensure the crew and shop can provide a positive customer experience. This position requires availability for at least 37 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends. Driving may be required when necessary.

Requirements

Must have performed at least 10 shifts as a Dutch Bros Shift Lead.
Must have had no disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Must desire to become a Dutch Bros Operator.
Must obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Must complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Must pass a standard background check and motor vehicle record check.
Must have a valid driver’s license and proof of insurance; driving may be required when necessary.
Must be available to work a minimum of 37 hours per week and work a flexible schedule that may include early mornings, evenings, and weekends.
Must demonstrate all Broista and Shift Lead Levels of Leadership expectations.
Must demonstrate the Shop Lead leadership expectations: consistent work-life harmony and habits, attention to detail, and the Ideal Team Player qualities of being hungry, humble, and smart.

Responsibilities

Model and meet all expectations of the Broista and Shift Lead roles.
Manage inventory and ensure the shop maintains appropriate inventory levels to serve customers.
Assist the Shop Manager in developing the crew.
Assist the Shop Manager with flow checks.
Be a good teammate and role model.
Attend mandatory meetings, know available resources, and follow company policies and procedures in the Field Guides and Employee Handbook.
Perform other duties as assigned.

Benefits

Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after one year of employment
Education Benefit Program after one year of employment
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Paid time off
Parental leave, eligible after one year of employment
Cell phone stipend of $50 per month
Six paid holidays per year
Possible relocation compensation for qualifying candidates whose job offer requires them to move