Shop Manager – Warner Robins, GA
About The Position
The Shop Manager is responsible for driving shop success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator. The manager leads by example, trains and develops the crew, and ensures compliance with building, health, company, and Dutch culture standards. The role also supports employees in identifying and pursuing their individual goals. The Shop Manager oversees shop employees and daily operations, including hiring, onboarding, training, coaching, corrective action, and terminations. The manager ensures the shop is ready to serve customers and meets quality assurance standards, maintains sound business practices, manages staffing and schedules, and communicates company initiatives and operational needs to the crew and regional leadership. The position requires at least 37 hours of availability per week and a flexible schedule that may include early mornings, evenings, and weekends. Compensation is $22.64 per hour.
Requirements
- Must be at least 18 years old.
- Must have Dutch Bros Shop Lead experience.
- Must have had no disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Must desire to become an Operator.
- Must obtain and maintain a Food Handler Permit or Certification as required by state and local regulations.
- Must complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
- Must pass a standard background check and, if applicable, an MVR check.
- Must have a valid driver’s license; driving may be required when necessary.
- Must be available to work a minimum of 37 hours per week and have a flexible schedule that may include early mornings, evenings, and weekends.
- Must demonstrate the Broista, Shift Lead, Shop Lead, and Shop Manager levels of leadership expectations.
Nice To Haves
- Qualifying candidates may be eligible for relocation compensation if accepting an offer that requires relocation.
Responsibilities
- Drive shop success by meeting labor and sales targets established by the Regional Shop Manager and Regional Operator.
- Oversee shop employees, including hiring, onboarding, training, coaching, corrective action, and terminations.
- Ensure the shop is prepared to serve customers each day and meets quality assurance standards.
- Maintain business practices and performance targets, including labor, cost of goods, and customer experience scores.
- Ensure appropriate staffing and create and post shop schedules.
- Lead, inspire, and develop crew members, modeling the expectations of all positions under the manager’s supervision.
- Attend or host shop leadership and monthly shop meetings as determined by leadership.
- Communicate upcoming specials, promotions, standard changes, and company initiatives to the crew.
- Communicate with the Regional Shop Manager and/or Regional Operator and help identify and address issues requiring attention, such as maintenance needs.
- Follow company policies and procedures and serve as a good teammate and role model.
- Perform other duties as assigned.
Benefits
- Free Dutch Bros swag
- Free coffee per Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after 1 year of employment
- Education Benefit Program after 1 year of employment
- Employer-paid medical, dental, and vision insurance
- Sick time, as applicable by state law
- Paid time off
- Parental leave, eligible after 1 year of employment
- Cell phone stipend of $100 per month
- Six paid holidays per year
- Relocation compensation may be available to qualifying candidates whose job acceptance requires them to move
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
