Field Engineer Jobs

About The Position

Requirements

• High School Diploma or equivalent combination of education and relevant experience, including hands-on experience with robotic system troubleshooting and repair
• Hands-on or educational experience in robotics integration, installation, troubleshooting, and repair environments
• Responsible for the maintenance and upkeep of tools and equipment
• Knowledge of mechanical, electrical, and pneumatic systems, including troubleshooting, teardown, and repair
• Ability to read and interpret electrical, mechanical, and pneumatic schematics and technical documentation, including PLC ladder logic
• Familiarity with standard machining practices, including tooling, fixtures, and precision measuring gauges
• Must possess or be able to obtain a valid driver’s license, have a reliable personal vehicle for business use, be legally authorized to rent a vehicle in the United States, and be able to travel throughout the assigned service area as required
• Customer-focused with strong verbal, written, and presentation communication skills
• Ability to work independently in customer environments with minimal supervision
• Ability to safely lift and handle materials weighing up to 50 pounds

Nice To Haves

• Associate or bachelor’s degree in a technical field
• Experience with FANUC robots, controllers, and related equipment; knowledge of older platforms or FANUC CNC controls is a plus
• Proven ability to analyze customer issues and deliver timely, effective solutions
• Strong understanding of workplace safety practices and ability to work in compliance with OSHA regulations

Responsibilities

• Diagnose, troubleshoot, and repair robot operational, mechanical, electrical, and process issues reported by customers or technical support, including telephone-based support when needed
• Document equipment performance, failure modes, and repair actions to support system recovery and continuous improvement
• Communicate regularly with Service Supervisor/Manager, Dispatch, and customers to coordinate activities, manage expectations, ensure customer satisfaction, and support proper billing and collections
• Prepare for service visits by reviewing customer issues and identifying required parts and software; complete detailed Field Service Reports including problem description, corrective actions, and associated labor, material, and travel costs
• Provide daily status updates on work progress, availability, and job completion
• Maintain a service toolkit, documentation, and readiness to support rapid customer response, including participation in after-hours support rotation
• Manage service parts by returning unused or defective components in accordance with company procedures
• Flexibility and willingness to travel extensively to customer locations (~80%)

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program