Field Service Engineer

American Superconductor•Ayer, MA

30d•$80,000 - $110,000•Onsite

About The Position

This role involves performing failure analysis, root cause studies, and on-site commissioning of D-VAR, PQ-IVR systems, and inverter components for domestic and international customers. The Field Service Engineer will also train customers, assist with factory testing, modify documentation, and develop solutions to prevent future issues. This position requires significant travel and detailed reporting on field service activities.

Requirements

Technical or Engineering degree (Electrical Engineering preferred).
1-3 years’ experience in an electrical power, electronics environment, and communication systems.
Experience can be substituted for educational requirements.
Working knowledge of electrical power circuits.
Working knowledge of power electronics.
Ability to read schematics.
Computer knowledge in a Windows environment.
Strong written and oral communication skills.
Self-directed and motivated.
Ability to work both in teams and independently.
Basic knowledge of NEC and IEEE standards for electrical installations.
Medium voltage safety training required or must be completed prior to field assignments.
Medium work with occasional heavy work up to 75 pounds.
US Citizen

Responsibilities

Perform failure analysis and root cause studies of premature component failures and formulate necessary actions.
Perform on-site commissioning of D-VAR, PQ-IVR systems and inverter components and control electronics for domestic and international customers.
Train customers in operating and maintenance practices.
Assist Engineering & Manufacturing with factory testing of new units.
Modify documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc., to reflect actual site/installation conditions.
Specify, review, and implement specialized maintenance procedures for field installations.
Monitor customer units to foresee problems and develop solutions before they affect the customer.
Interact with customer representatives to solve problems remotely and travel to customer sites as necessary.
Provide written communications regarding customer units, produce and maintain service reports, and write monthly reports detailing carryovers.
Produce and distribute weekly reports to AMSC management on current field service activities.
Oversee and perform trend analysis of the field service database.
Schedule startup/commissioning activities to maintain product delivery commitments.
Other duties assigned.